Alexus Phillips
Birmingham,AL
Summary
With a proven track record at Grifols Biomat, I've excelled in enhancing patient satisfaction through expert venipuncture and compassionate patient care. My ability to maintain professionalism under pressure and adhere to HIPAA compliance showcases my blend of technical proficiency and empathetic patient interaction, significantly improving service delivery and patient trust.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Grifols Biomat
10.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Customer Service Representative
Kohls
04.2014 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Senior Phlebotomist
Octapharma Plasma Center
09.2018 - 09.2023
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
- Organized inventory of supplies, resulting in less waste and more efficient use of resources.
- Maintained high levels of accuracy in specimen labeling, ensuring proper identification for laboratory testing.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assisted in training and onboarding new phlebotomists.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Participated in quality assurance and competency assessment initiatives.
Server
Pizza Hut
04.2013 - 04.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Diploma -
Parker High School
Birmingham, AL05.2012
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
Timeline
Phlebotomist
Grifols Biomat
10.2023 - Current
Senior Phlebotomist
Octapharma Plasma Center
09.2018 - 09.2023
Customer Service Representative
Kohls
04.2014 - 06.2018
Server
Pizza Hut
04.2013 - 04.2014
Diploma -
Parker High School