Alexus Smalley

• Directed daily restaurant operations, ensuring service standards, food quality, and guest satisfaction remained consistent.
• Recruited, trained, and coached crew members on Jersey Mike's procedures, safety, and customer service expectations.
• Managed scheduling, labor allocation, and shift coverage to support efficient store operations.
• Monitored inventory, ordering, and product freshness to maintain supply levels and reduce waste.
• Enforced food safety, sanitation, and compliance standards across front-of-house and back-of-house areas.
• Resolved guest concerns promptly, preserving positive customer experiences and brand reputation.
• Reviewed sales trends and operational performance to identify opportunities for improved efficiency.
• Coordinated cash handling, deposits, and daily reporting with accuracy and accountability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

• Supervised daily shift operations, ensuring consistent service quality and team accountability.
• Trained crew members on sandwich preparation, customer service, and store procedures.
• Monitored food safety standards, cleanliness, and sanitation throughout front- and back-of-house areas.
• Coordinated labor coverage, shift assignments, and break schedules to maintain workflow continuity.
• Resolved customer concerns promptly, supporting positive guest experience and repeat business.
• Managed cash handling, register accuracy, and end-of-shift reconciliation procedures.
• Oversaw inventory levels, restocking, and product rotation to reduce shortages and waste.
• Supported store opening and closing tasks, maintaining readiness for daily operations.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Delivered professional, friendly, and efficient customer service in a fast-paced environment.
• Communicated effectively with customers to understand their needs and provide helpful solutions.
• Accurately handled cash, processed transactions, and maintained attention to detail when managing payments.
• Followed proper food handling, preparation, and safety procedures to maintain quality and cleanliness.
• Maintained a positive, professional attitude while working effectively as part of a team.
• Adapted quickly to new responsibilities and developed confidence in communicating with customers and coworkers.

I took college classes, majoring in science and math.