Alexus Spurgeon
Atlanta
Summary
Customer Service and Client Support professional with 4+ years of experience handling high-volume inquiries, managing customer records, and resolving issues in fast-paced environments. Experienced in data entry, order coordination, and cross-department communication to ensure accurate and timely service delivery. Known for maintaining professionalism with sensitive matters while building strong relationships with customers and internal teams. Proficient in Microsoft Office and highly adaptable to new systems including CRM and order management platforms.
Overview
5
5
years of professional experience
Work History
Customer Service & Administration Consultant
Self Employed Services
Atlanta
2025.03 - Current
- Analyzed client needs to develop tailored consulting solutions.
- Developed strategic plans aligned with client goals and objectives.
- Identified needs of customers promptly and efficiently.
Client Advocate Specialist
Morgan & Morgan
Alpharetta
2023.05 - 2025.02
- Coordinated communication between clients and legal teams for case updates.
- Documented client interactions accurately in case management systems.
- Conducted follow-up calls with clients to ensure satisfaction with services provided.
Customer Service Representative I
Georgia State University
Atlanta
2022.08 - 2023.04
- Assisted students with inquiries and resolved concerns in a timely manner.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Store Manager
Party City
Rome
2021.01 - 2022.07
- Managed daily store operations and ensured smooth workflow.
- Organized inventory and managed stock levels effectively.
- Handled customer inquiries and resolved issues promptly.
Education
Bachelor of Business Administration -
Purdue University Global
Financial Accounting -
Harvard University
Ethical Leadership -
Harvard University
High School Diploma -
Cedartown High School
Cedartown, GASkills
Customer Service & Client Relations
Order Processing & Data Entry
Microsoft Office Suite (Outlook, Word, Excel)
CRM & Order Management Systems
Customer Inquiry Resolution
Problem Solving & Conflict Resolution
Cross-Team Collaboration
Time Management & Multitasking
Attention to Detail
Administrative Support
Timeline
Customer Service & Administration Consultant
Self Employed Services
2025.03 - Current
Client Advocate Specialist
Morgan & Morgan
2023.05 - 2025.02
Customer Service Representative I
Georgia State University
2022.08 - 2023.04
Store Manager
Party City
2021.01 - 2022.07
Bachelor of Business Administration -
Purdue University Global
Financial Accounting -
Harvard University
Ethical Leadership -
Harvard University
High School Diploma -
Cedartown High School