Alexus V Lewis
Jacksonviile
Summary
Dependable professional with a strong work ethic and attention to detail. Proven expertise in customer service, time management, and trend analysis. Skilled in problem-solving and developing effective solutions. Excellent communicator with a track record of building positive relationships and achieving targets.
Overview
13
13
years of professional experience
Work History
Package Handler
Ulta Beauty
10.2022 - Current
- Worked additional shifts with short notice.
- Stacked and moved pallets to proper storage area.
- Maintained team productivity with well-organized storage, staging and shipment areas.
- Used RF scanner to pick products accurately.
- Worked quickly to process shipments and meet customer demands.
- Collaborated with team members to ensure efficient operations and high productivity levels within warehouse.
- Managed time efficiently by prioritizing tasks based on deadlines and workload demands.
Apo Utility
Swisher
10.2023 - 08.2025
- Displayed a strong sense of personal responsibility and self-motivation throughout all assignments.
- Proven ability to rapidly learn and adapt to changing circumstances.
- Effectively managed time and organized multiple projects simultaneously.
- Excelled in both independent roles and collaborative team environments.
- Worked diverse shifts, including nights, weekends, and holidays, demonstrating flexibility.
Health Care Provider
Aetna
03.2020 - 09.2022
- Provided emotional support for patients experiencing various health challenges.
- Implemented step-by-step treatment plans and assessed success or failure with each step during patient appointments.
- Conducted telemedicine appointments to assess patient needs remotely during COVID-19 pandemic.
- Maintained accurate electronic health records to ensure continuity of care across providers and settings.
- Evaluated patients based upon medical histories and in-depth interviews to determine appropriate actions for care.
Social Media Specialist
Genpact
05.2018 - 08.2021
- Tracked and reported on social media analytics to demonstrate success of each platform, approach, and campaign.
- Monitored social media content to maintain continuity across platforms.
- Responded promptly and professionally to customer inquiries on social media channels.
- Implemented targeted advertising campaigns on platforms such as Facebook and Instagram.
- Reduced research turnaround time with improved data collection strategies.
- Gathered competitor data for internal product review and improvement.
Chat Specialist
Goldman Sachs
01.2018 - 04.2020
- Ensured proper documentation of chat interactions through organized record maintenance.
- Fostered strong customer relationships by demonstrating empathy during conversations for better resolutions.
- Effectively managed escalated cases in collaboration with various departments for quick resolutions.
- Promoted relevant products and services by supporting sales initiatives within chat contexts.
- Optimized communication processes with prepared templates for frequently asked questions.
- Used screen sharing capabilities to deliver straightforward product demonstrations when necessary.
- Enhanced company reputation by consistently providing outstanding customer service via chat channels.
- Developed tailored solutions to retain dissatisfied customers based on specific needs.
Rural Mail Carrier
Usps
02.2016 - 04.2019
- Placed mail and parcels into mailboxes, on porches, or at garage doors for customers.
- Delivered exceptional customer service in every interaction, including answering questions and describing services.
- Coordinated efficient deliveries by sorting and organizing mail and parcels.
- Prepared mail for delivery or transportation with proper bundling.
- Loaded mail and parcels into vehicles following route plan.
- Delivered packages, certified letters, and other special services as needed.
- Secured all mail and packages during transport, ensuring safe delivery without damage or loss.
- Obtained signed receipts for registered, certified and insured mail.
- Answered questions and described services to deliver exceptional customer service.
Data Entry Clerk
Eisman & Russo
03.2017 - 11.2018
- Compared data entered to source documentation for accuracy and completeness.
- Identified and corrected data entry errors using established quality control methods.
- Updated and maintained databases, tracking and improving recordkeeping.
- Verified data accuracy by consistently reconciling work with documentation.
- Collaborated with team members to meet project deadlines and achieve quality standards.
Call Center Representative
One Call
01.2016 - 09.2017
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
- Completed routine transactions for customers such as opening accounts and processing payments.
- Met inbound customer needs while maintaining strict performance targets.
- Took ownership over customer concerns, following issues through to resolution.
- Documented all call information according to standard operating policies and procedures.
- Navigated multiple computer systems and utilized search tools to find information.
Maintenance Technician
Walmart
01.2013 - 05.2016
- Maintained building and grounds with regular trash removal, landscaping and parking lot repairs.
- Kept detailed maintenance records following company and regulatory requirements.
- Reviewed instructions and diagrams to properly inspect, install and maintain equipment and systems.
- Responded to emergency calls and handled unscheduled repairs.
- Adhered strictly to safety regulations while performing maintenance tasks.
- Cleaned common areas and maintained cleanliness of facilities to provide welcoming environment for occupants.
Education
High School - Health Science
A. Philip Randolph Academies of Technology
06.2012
Skills
- Collaborative teamwork
- Efficient time use
- Detail orientation
- Change adaptability
- Learning eagerness
- Reliability
- Communication skills
- Critical analysis
Timeline
Apo Utility
Swisher
10.2023 - 08.2025
Package Handler
Ulta Beauty
10.2022 - Current
Health Care Provider
Aetna
03.2020 - 09.2022
Social Media Specialist
Genpact
05.2018 - 08.2021
Chat Specialist
Goldman Sachs
01.2018 - 04.2020
Data Entry Clerk
Eisman & Russo
03.2017 - 11.2018
Rural Mail Carrier
Usps
02.2016 - 04.2019
Call Center Representative
One Call
01.2016 - 09.2017
Maintenance Technician
Walmart
01.2013 - 05.2016
High School - Health Science
A. Philip Randolph Academies of Technology
Similar Profiles
Dalila QuezadaDalila Quezada
Task Associate at Ulta Beauty Inc.Task Associate at Ulta Beauty Inc.
Megan O'NeilMegan O'Neil
Beauty Advisor at Ulta BeautyBeauty Advisor at Ulta Beauty
Danica MarianiDanica Mariani
Experience (Services) Manager at Ulta BeautyExperience (Services) Manager at Ulta Beauty
Jakelin RamirezJakelin Ramirez
Tasker at Ulta Beauty Inc.Tasker at Ulta Beauty Inc.
Chantel TrumbleyChantel Trumbley
Package Handler / Package Handler Trainer at FedExPackage Handler / Package Handler Trainer at FedEx