Alexus Waller
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Memphis Area Transit Authority
Memphis , TN
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Line Worker
Carrier Airconditioning & Refrigeration
Collierville, TN
05.2023 - 08.2023
- Assisted in the assembly of products on the production line.
- Maintained accurate records of all parts and materials used during production.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Performed quality control checks to ensure product specifications were met.
Front Desk Receptionist
Executive Hair International
Memphis , TN
01.2023 - 08.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Customer Service Representative
Sedgwick Claims Management
Memphis , TN
10.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Cordova High School
Cordova, TN05-2016
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Complaint resolution
- Scheduling
- Information Security
- Data Collection
Timeline
Customer Service Representative
Memphis Area Transit Authority
08.2023 - Current
Line Worker
Carrier Airconditioning & Refrigeration
05.2023 - 08.2023
Front Desk Receptionist
Executive Hair International
01.2023 - 08.2023
Customer Service Representative
Sedgwick Claims Management
10.2021 - 05.2022
High School Diploma -
Cordova High School
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