Alexus Williams
Denver,United States
Summary
Skincare and spa services professional dedicated to making clients look and feel their best. Licensed and certified in a range of facial and body treatments with an extensive background in Customer Experience and Sales.
Overview
6
6
years of professional experience
Work History
Licensed Esthetician
Restore Hyper Wellness
09.2023 - Current
- Provided customized skin care treatments to clients based on their individual skin type and needs
- Specialized in Cryoskin which included, but not limited to Cryoslimming, Cryotoning and Cryofacials
- Supported profitability by upselling products and services and processing sales
- Conducted follow-up calls to ensure client satisfaction after service was rendered
- Managed inventory of spa products including ordering supplies when necessary
Lead Provider and General Manager
Inspire Body Contouring
10.2022 - 07.2023
- Performed specialized Radio Frequency Microneedling, CoolSculpting and Cellulite Reduction Treatments
- Trained all new employees
- Managed front desk including but not limited to scheduling, leads, product inventory and promotions
- Maintained and serviced devices in-house
- Educated clients on skincare procedures and products
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
Customer Experience Training Specialist
Destination Pet
02.2021 - 04.2022
- Led the Customer Experience department in building and creating a comprehensive training and auditing platform
- Collaborated with the Special Assets Management team to create growth initiatives and updated policies to improve revenue and customer service
- Oversaw and conducted training for Cornerstone and Gingr software for new employees and acquired locations
- Facilitated sponsorships with the marketing team for local adoption agencies
- Worked alongside the marketing team to integrate new acquisitions into the next platform
Payroll and Human Resources Associate
Destination Pet
01.2020 - 02.2021
- Onboarded new employees to Paylocity
- Compiled and input newly acquired locations into Paylocity
- Conducted bimonthly payroll, employee pay changes, terminations, and exit interviews
- Oversaw and conducted OSHA training with Regional and Practice managers across the company
- Performed due diligence for yearly OSHA documents
- Conducted in-person acquisition meetings to welcome new locations to the Destination Pet family
Optometry and Ophthalmology Administrative Assistant
Cigna
06.2019 - 12.2019
- Certified insurance coverage and eligibility, and completed appropriate paperwork
- Answered telephone in compliance with departmental procedures and routed calls appropriately to ensure that the call is responded to promptly
- Scheduled appointments accurately and verified benefit coverage meets patients' needs by asking questions to determine the best scheduling solution
- If needed, spoke with clinician to ensure timely access
- Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits
- Created and maintained accurate and confidential patient files according to regulatory mandates
Customer Support, Lead
European Wax Center
01.2018 - 07.2019
- Provided customers with an exemplary customer experience both over the phone and in person
- Upsold waxing packages and products sold in-house
- Maintained up-to-date knowledge on the current services that are being offered and ensured that the information is conveyed to the customers in an effective way
- Conducted sales training of new employees
- Tracked stock of new products
Education
Licensed Esthetician -
Stacey James
10.2022
Associates of Arts -
Mesa Community College
12.2017
Skills
- CoolSculpting
- Radio Frequency Microneedling
- CryoSlimming
- CryoToning
- ZWave
- Hydrafacial
- Chemical Peel
- Dermaplane
- Microneedling
- Microdermabrasion
- Eyebrow and Lash Lamination/Lift
- Eyebrow and Lash Tinting
- Full Body Waxing
- Spray Tan
Timeline
Licensed Esthetician
Restore Hyper Wellness
09.2023 - Current
Lead Provider and General Manager
Inspire Body Contouring
10.2022 - 07.2023
Customer Experience Training Specialist
Destination Pet
02.2021 - 04.2022
Payroll and Human Resources Associate
Destination Pet
01.2020 - 02.2021
Optometry and Ophthalmology Administrative Assistant
Cigna
06.2019 - 12.2019
Customer Support, Lead
European Wax Center
01.2018 - 07.2019
Licensed Esthetician -
Stacey James
Associates of Arts -
Mesa Community College