Alexus Withers
Chicago,IL
Summary
Experienced customer-focused associate with a proven track record in accurately handling money and providing exceptional guest support. Possessing excellent interpersonal skills, known for a friendly and respectful nature. Talent lies in promoting customer loyalty through exceptional service and support, ensuring a positive and memorable experience for every individual interacted with.
Overview
11
11
years of professional experience
Work History
Full Time Stockroom Athlete
Nike
Chicago, IL
05.2024 - Current
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
Assistant Manager
Marshalls
Chicago, IL
12.2019 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Certified Teacher Assistant
Chicago Public Schools Parker Elementary
Chicago, IL
08.2017 - 07.2018
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
- Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.
- Served as a mentor for new teacher assistants, sharing best practices and offering guidance on classroom management strategies.
Customer Service Representative
All State Insurance
Chicago, IL
05.2014 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - Business
Chicago Excel Academy
Chicago, IL01.2017
Skills
- Multi-tasking ability
- Purchase assistance
- Customer assistance
- Hair Management
- Point of sale knowledge
Timeline
Full Time Stockroom Athlete
Nike
05.2024 - Current
Assistant Manager
Marshalls
12.2019 - 11.2022
Certified Teacher Assistant
Chicago Public Schools Parker Elementary
08.2017 - 07.2018
Customer Service Representative
All State Insurance
05.2014 - 06.2016
Diploma - Business
Chicago Excel Academy