Alexxandria Esquivel-Tamayo
El Paso
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Nail Technician
The Fountain Nail Bar
El Paso, TX
01.2021 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Offered advice and recommended products to improve and maintain nails.
- Grew repeat client base through effective marketing and customer service.
IR Scheduler
Conifer Healthcare Solutions
El Paso, TX
02.2019 - 01.2021
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Entered daily data in computer systems and documented office activities.
- Scheduled and confirmed appointments and meetings for senior management team.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
Receptionist
Atlantic Audio
El Paso, TX
03.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
Edison Hope Christian Academy
El Paso, TX05.2015
Skills
- Coaching and Training
- Operational Efficiency
- Inventory Control
- Calendar and Scheduling Software
- Accounting Familiarity
- Patient Correspondence
- Operational Requirements
- Efficient Service
- Data Communications
- Patient Scheduling
- Appointment and Meeting Scheduling
- PC Proficiency
- Call Answering and Routing
- Customer and Client Relations
Timeline
Nail Technician
The Fountain Nail Bar
01.2021 - Current
IR Scheduler
Conifer Healthcare Solutions
02.2019 - 01.2021
Receptionist
Atlantic Audio
03.2017 - 01.2019
High School Diploma -
Edison Hope Christian Academy