Alexxandria Esquivel-Tamayo
El Paso,TX
Summary
Reliable and results-driven Customer Service Professional with over 6 years of experience delivering high-quality service and resolving complex customer concerns. Adept at building strong client relationships, managing high call volumes, and maintaining accurate records. Committed to enhancing customer satisfaction and supporting business goals through effective communication and problem-solving. Skilled in data entry and appointment scheduling, consistently exceeding performance metrics and fostering loyalty among clients.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Remote)
Deckers Brands
02.2024 - 06.2025
- Provided customer support via phone and email, addressing inquiries promptly.
- Assisted in resolving customer complaints, ensuring satisfactory outcomes.
- Learned company products and services to provide accurate information to customers.
- Maintained detailed records of customer interactions for future reference.
- Adapted quickly to new software systems for managing customer accounts.
- Engaged in training sessions to improve product knowledge and service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Interventional Radiology Scheduler
Conifer Healthcare Solutions
02.2021 - 01.2024
- Scheduled patient appointments, ensuring optimal use of radiology resources and staff availability.
- Coordinated with medical teams to confirm patient eligibility and insurance prior to procedures.
- Utilized electronic health record systems to maintain accurate patient information and scheduling details.
- Managed incoming calls, addressing patient inquiries and resolving scheduling conflicts efficiently.
- Monitored appointment cancellations and rescheduled patients promptly to minimize disruptions in service.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Retrieved medical data for physicians and patients.
- Studied and researched various medical terms as well as software and coding systems.
Student Finance Advisor (Remote)
Connections Education LLC
01.2018 - 02.2021
- Advised students on financial aid options, ensuring clear understanding of eligibility requirements.
- Assisted in processing student loan applications, maintaining compliance with regulatory guidelines.
- Conducted financial literacy workshops, enhancing student knowledge on budgeting and loan management.
- Collaborated with academic advisors to align financial plans with educational goals for students.
- Implemented tracking systems for financial aid documentation, increasing efficiency in processing requests.
- Monitored changes in federal and state financial aid policies, ensuring accurate information dissemination to students.
- Advised students on available scholarships, assisting them in submitting applications and increasing award amounts.
- Supported families in understanding tuition costs, payment options, and financial aid packages, facilitating smoother enrollment processes.
- Helped clients make informed decisions about financial future.
Education
High School Diploma -
Edison Hope Christian Academy
El Paso, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Product knowledge
- Appointment scheduling
- Data collection
Timeline
Customer Service Representative (Remote)
Deckers Brands
02.2024 - 06.2025
Interventional Radiology Scheduler
Conifer Healthcare Solutions
02.2021 - 01.2024
Student Finance Advisor (Remote)
Connections Education LLC
01.2018 - 02.2021
High School Diploma -
Edison Hope Christian Academy
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