Unica Albright
Starkville,MS
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Southern Angels
Nashville, Tennessee
10.2022 - 11.2024
- Supported sales team members to drive growth and development.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Package Handler
FedEx Express
Memphis, TN
06.2022 - 08.2022
- Scanning packages and stacking them into containers
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
Hardlines Team Member
Walmart
Starkville, MS
06.2021 - 01.2022
- Zone the isles and sometimes cashier as well
- Provided excellent customer service by greeting customers and responding to inquiries in a timely manner.
- Attended weekly staff meetings in order to stay informed of any changes or updates.
- Conducted regular inventory counts to maintain accurate stock levels.
Sorter/Packer
Amazon
Memphis, TN
06.2020 - 07.2020
- Picking up boxes and sorting them into specific containers
- Fulfilled and organized orders to foster accurate and efficient delivery process.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Loader/Unloader
FedEx Ground
Olive Branch, MS
05.2020 - 07.2020
- Loading heavy boxes into a trailer and packing it until it’s finished
- Loaded product on trailer using packing list to verify and account for parts.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Assisted sorters by loading trucks with assigned packages for routes.
Cashier
Malco Theaters
Southaven, MS
06.2017 - 08.2019
- Used suggestive selling techniques to promote add-on sales.
- Welcomed customers, offering assistance to help find store items.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Science - Applied Psychology
Mississippi State University
Starkville, MS05-2025
High School Diploma -
Southaven High School
Southaven, MS05.2019
Skills
- Food Service
- Food Preparation
- Customer Service
- Mathematics
- Reading
- Warehouse experience
- Load & Unload
- Packaging
- Basic Math
- Order Picking
- Leadership
- Computer literacy
- Cash handling
- Experience with children
- Upselling
- Front desk
- Windows
- Search engines
- Sales
- Continuous improvement
- Typing
- IOS
- Hotel experience
- Documentation review
- Customer service
- Medical terminology
- Scheduling
- Account updating
- Complaint resolution
- Conflict mediation
- Problem resolution
- Sales expertise
- Building rapport
- Client relations
- Live chat support
- Positive and professional
- Paperwork processing
- Call center procedures
- Customer relations
Certification
- Driver's License
- Certified Bookkeeper
- Forklift Certification
Training
- Administrative assistant/receptionist — Proficient
- October2021
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
Timeline
Customer Service Representative (Remote)
Southern Angels
10.2022 - 11.2024
Package Handler
FedEx Express
06.2022 - 08.2022
Hardlines Team Member
Walmart
06.2021 - 01.2022
Sorter/Packer
Amazon
06.2020 - 07.2020
Loader/Unloader
FedEx Ground
05.2020 - 07.2020
Cashier
Malco Theaters
06.2017 - 08.2019
Bachelor of Science - Applied Psychology
Mississippi State University
High School Diploma -
Southaven High School