Summary
Work History
Overview
Education
Skills
LANGUAGES
Timeline
Generic

TeeAnnia Thomas

WESTLAND,MI

Summary

Executed customer service operations with over 8 years of expertise in client interaction and issue resolution.

Work History

Customer Service Representative (Remote)

IBEX Global
Pittsburgh, PA
11.2025 - Current
  • Created comprehensive charts on Epic to facilitate efficient care transitions for patients entering adult primary care.
  • Facilitated the booking of adult primary care appointments, optimizing patient flow and service delivery.
  • Coordinated messages to ensure timely communication between providers and specialist offices, enhancing patient care.
  • Assisted in processing medication refills for patients. Supported effective management of patient medication requests.

Production Associate

US Farathane
Westland
01.2024 - 05.2025
  • Operated machinery, ensuring smooth production and minimal downtime, enhancing output consistency.
  • Assembled automotive parts for major brands, contributing to streamlined manufacturing processes.
  • Maintained equipment efficiency, reducing interruptions and supporting continuous production flow.
  • Worked closely with team members to streamline assembly line tasks, enhancing overall productivity and team morale.

Customer Service Representative

Concentrix
Farmington Hills, MI
11.2020 - 01.2024
  • Facilitated client communications, resolving issues for improved satisfaction and data accuracy.
  • Managed recalls and appointments, boosting client satisfaction and service efficiency.
  • Addressed customer inquiries, maintaining professionalism and accurate record updates.
  • Performed detailed data entry, ensuring precise customer information for effective communication.
  • Fostered strong client relationships through effective communication, enhancing customer loyalty and satisfaction rates.

Food Service Worker

Taco Bell
Lincoln Park, MI
05.2020 - 02.2021
  • Prepared diverse dishes adhering to recipes, ensuring food safety and quality.
  • Maintained optimal food temperatures, minimizing health risks.
  • Efficiently delivered orders, enhancing customer satisfaction.

Waitress and Hostess

Nikis Nightlife
Detroit, MI
08.2019 - 03.2020
  • Efficiently relayed orders to kitchen, ensuring timely service and quality food delivery.
  • Provided outstanding customer service, enhancing guest satisfaction and repeat patronage.
  • Monitored tables proactively to address guest needs promptly, improving dining experience.
  • Accurately took orders, assisting guests with menu choices, boosting order accuracy.
  • Created a welcoming atmosphere, contributing to a friendly and inviting dining environment.

Mask Assembler

International Hard Coat
Detroit, MI
06.2019 - 08.2019
  • Assembled masks ensuring quality, achieving 100% compliance, reducing rework costs.
  • Trained new employees on assembly techniques, enhancing teamwork and safety adherence.
  • Contributed to operational efficiency and quality assurance with detailed problem-solving.

Assembler

Webasto Roof Systems, Inc
Plymouth, MI
02.2019 - 04.2019
  • Optimized assembly workspace, boosting productivity and efficiency.
  • Maintained safety compliance, ensuring a secure environment.
  • Communicated with supervisors for task clarity and progress.
  • Trained new hires in assembly, enhancing team skills.
  • Repaired components, minimizing assembly downtime.

Cashier

Meijer
Rochester Hills, MI
06.2018 - 02.2019
  • Processed transactions accurately, boosting customer satisfaction and store efficiency.
  • Enhanced team collaboration, fostering a supportive work environment.
  • Assisted across departments, elevating store performance and service quality.

Valet Driver

Premier Parking
Royal Oak, MI
12.2017 - 04.2018
  • Provided top-tier customer service, enhancing client satisfaction and loyalty.
  • Ensured checkout area cleanliness, improving store presentation and safety.
  • Gained comprehensive product knowledge, assisting in informed customer decisions.
  • Detected fraudulent activities, safeguarding company assets.
  • Guided customers to locate items efficiently, enhancing shopping experience.

Sandwich Artist/ Pizza Maker

Biondes
Dearborn, MI
11.2017 - 12.2017
  • Ensured food safety compliance, enhancing customer satisfaction and service quality.
  • Crafted sandwiches to meet dietary needs, improving customer experience and loyalty.
  • Greeted customers warmly, creating a friendly and welcoming environment.

Cashier/ Stock

Rite Aid Pharmacy
08.2016 - 11.2017
  • Efficiently operated cash register, accurately handling transactions and managing cash flow.
  • Resolved customer issues with effective communication, enhancing satisfaction and loyalty.
  • Assisted in passport photo services, ensuring quality and customer convenience.
  • Maintained organized checkout area, contributing to a clean and welcoming environment.

Overview

10
10
years of professional experience

Education

High School Diploma -

Ferndale Highschool
Ferndale, Michigan

Skills

Assisted customers with inquiries and issues to enhance satisfaction

Handled cash transactions accurately while maintaining compliance

Operated POS systems efficiently to streamline checkout processes

Utilized Microsoft Office for effective documentation and communication

Performed data entry tasks with precision to maintain accurate records

Resolved conflicts amicably to foster positive customer experiences,Prepared food items according to safety and quality standards

Supported assembly line tasks to ensure production efficiency

Documented processes and procedures for future reference,Applied critical thinking to address challenges and improve workflows

Provided technical support to call center staff to enhance service delivery

Processed orders promptly to meet customer demands,Maintained accurate records for inventory and customer interactions

Typed correspondence and reports quickly and accurately

Contributed to production and assembly tasks to meet output goals

LANGUAGES

English (Highly proficient).

Timeline

Customer Service Representative (Remote)

IBEX Global
11.2025 - Current

Production Associate

US Farathane
01.2024 - 05.2025

Customer Service Representative

Concentrix
11.2020 - 01.2024

Food Service Worker

Taco Bell
05.2020 - 02.2021

Waitress and Hostess

Nikis Nightlife
08.2019 - 03.2020

Mask Assembler

International Hard Coat
06.2019 - 08.2019

Assembler

Webasto Roof Systems, Inc
02.2019 - 04.2019

Cashier

Meijer
06.2018 - 02.2019

Valet Driver

Premier Parking
12.2017 - 04.2018

Sandwich Artist/ Pizza Maker

Biondes
11.2017 - 12.2017

Cashier/ Stock

Rite Aid Pharmacy
08.2016 - 11.2017

High School Diploma -

Ferndale Highschool

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TeeAnnia Thomas