Jordan Mendoza
Radcliff,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Direct Tv
Remote
06.2016 - 10.2023
- Delivered exceptional remote customer service by addressing inquiries and resolving issues through phone, email, and chat.
- Exhibited professionalism and empathy while providing customers with product information, order status updates, and return assistance.
- Addressed escalated customer complaints with urgency and effectiveness, ensuring satisfactory outcomes for all parties involved.
- Oversaw high volume of incoming calls and emails daily, ensuring optimal response time and call handling efficiency.
- Leveraged CRM software to document customer interactions, update account information, and monitor issue resolution progress.
- Facilitated collaboration among cross-functional teams, including sales, logistics, and technical support, to enhance customer experiences.
- Facilitated training for new team members on company policies, procedures, and product knowledge to uphold service delivery standards.
- Analyzed customer service operations to identify and implement process improvements.
- Executed proactive follow-up with customers post-issue resolution to enhance satisfaction levels.
- Facilitated regular team meetings to exchange best practices for enhancing remote customer service experiences.
Education
High school or equivalent - undefined
Insight School Of Washington
Skills
- Oversaw implementation of Zendesk solutions to enhance customer support operations Coordinated training sessions for staff on best practices for using Zendesk Fostered collaboration among teams to optimize service delivery through Zendesk
- Led initiatives to optimize Salesforce usage across departments, improving user engagement and data accuracy Oversaw training sessions for staff to enhance proficiency in Salesforce tools Drove process improvements that streamlined workflows and increased operational efficiency
- Led diverse teams through all phases of project execution to achieve timely and cost-effective results Fostered a collaborative environment to drive team engagement and productivity Oversaw project milestones to ensure alignment with strategic objectives
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Leveraged Microsoft Excel to enhance data management and reporting capabilities Oversaw the development of complex spreadsheets to streamline project workflows Championed the use of advanced functions to improve data accuracy and efficiency
- Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve product knowledge and customer service skills Developed strategies to optimize sales processes and increase overall efficiency
- Oversaw the implementation of Microsoft Office applications to enhance team productivity Facilitated training sessions for staff on advanced features of Word and Excel Streamlined document management processes through effective use of Office Suite
- Utilized strong organizational skills to enhance team efficiency and productivity
- Developed English language skills to facilitate effective communication in diverse settings
- Developed and implemented communication protocols to streamline information flow
- Utilized computer skills to streamline processes and improve productivity
- Oversaw phone communication protocols to enhance customer service quality Guided team in implementing best practices for effective client interactions Championed initiatives to improve response times and customer satisfaction
- Sales
Certification
CPR Certification
Languages
English - Expert
Timeline
Customer Service Representative (Remote)
Direct Tv
06.2016 - 10.2023
High school or equivalent - undefined
Insight School Of Washington