Kiera Jarrett
Montgomery
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Skilled in communication, hospitality, and dietary assistance, I showcase my commitment to quality service and teamwork, ensuring exceptional experiences for customers, consumers, clients, and patients alike. also, a Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
TSI - Transworld System, Inc
Montgomery
08.2024 - 07.2025
- Assisted in the coordination of loans between institutions, including paperwork preparation and object condition reporting
- Documented customer interactions accurately for record-keeping purposes.
- Maintained knowledge of company policies and product updates consistently.
Security Officer
Inner Parish Security Corporation
Montgomery
07.2020 - 07.2024
- I have been in security officer as an on-call officer while also expanding other opportunities.
- My duties as an officer was to secure all premises also transfer dialogue to clients.
CSR - Customer Service Representative
Alorica Calling Center
Montgomery
04.2021 - 08.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Dietary Aide
Baptist hospital
Montgomery
09.2019 - 03.2021
- To Ensure all Patients Receive correct nutrition meals.
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
- Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs
Walmart janitor
Walmart
Montgomery
12.2018 - 02.2019
- Keeping the Maintenance Clean and Bathrooms stalls.
- Maintained cleanliness of sales floor and restrooms daily.
- Restocked cleaning supplies and ensured availability for staff use.
Banquet Server
Renaissance Hotel
Montgomery
04.2016 - 10.2017
- Served food and beverages efficiently to guests during events.
- Assisted with cleaning and resetting banquet areas between events.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Responded promptly to guest requests and inquiries throughout events.
- Provided excellent customer service to enhance guest experiences at the hotel events.
Education
Associate of Arts - Medical Assistance
Jes Health Services
Montgomery, AL03-2025
Associate of Applied Science - Phlebotomist
Jes Health Services
Motngomery Alabama03-2025
High school or equivalent -
Sidney Lanier High School
Montgomery, AL05.2017
Skills
- Security
- Visual Basic
- Math
- Hospitality
- Customer service
- Dietary aide experience
- Technical support
- Food preparation
- English
- Materials handling
- Quality control
- Communication skills
- Heavy lifting
- Cash handling
- Microsoft Office
- Custodial experience
- Cleaning experience
- Customer support
- Blood collection
- Patient care
- Medical documentation
- Team collaboration
Certification
- Guard Card
- Class D Security
- PERC Card
- Forklift Certification
Languages
English, Fluent
Willing To Relocate
Montgomery County, AL
Personal Information
Authorized To Work: US for any employer
Affiliations
- nature tourism
- Animal lover
- fashion deigner
Languages
English
Full Professional
Accomplishments
- Phlebotomist
- Medical assistant, EKG Tech. (electrocardiogram specialist)
- CPR
References
References available upon request.
Timeline
Customer Service Representative (Remote)
TSI - Transworld System, Inc
08.2024 - 07.2025
CSR - Customer Service Representative
Alorica Calling Center
04.2021 - 08.2022
Security Officer
Inner Parish Security Corporation
07.2020 - 07.2024
Dietary Aide
Baptist hospital
09.2019 - 03.2021
Walmart janitor
Walmart
12.2018 - 02.2019
Banquet Server
Renaissance Hotel
04.2016 - 10.2017
Associate of Arts - Medical Assistance
Jes Health Services
Associate of Applied Science - Phlebotomist
Jes Health Services
High school or equivalent -
Sidney Lanier High School