Shadae Davison
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (remote)
Eight Eleven Group
01.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Inventory Control Specialist
Southern Glazers Wine And Spirits
10.2018 - 09.2022
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Used equipment like forklifts and pallet jacks to move inventory.
- Built strong vendor relationships for timely goods and materials deliveries.
- Developed and implemented system to track and monitor incoming, outgoing and on-hand inventory.
- Recorded daily activities for inventory control.
- Followed orders precisely for correct items, sizes and quantities.
- Completed daily cycle counts to maintain accuracy of records
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Recorded daily activities for inventory control
Texas Works Advisor II
Texas Health And Human Services
11.2015 - 03.2018
- Provided re-employment services, job clubs and job search assistance.
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
Education
Some College (No Degree) -
HCC
Houston, TXSkills
- Complaint Resolution
- Information Security
- Call Management
- Account Updating
- Data Collection
- Data Entry
- Problem-Solving Abilities
- Multi-Line Phone Talent
- Administrative Support
- Customer Service
- Microsoft Outlook
- Microsoft Excel
- Clerical Support
- Call Center Operations
- Attention to Detail
- Quick Learner
- Verbal and Written Communication
- Remote Office Availability
- Understanding of medical terms
- Insurance coverage verification
- Patient contact
- Prior authorization processing
- Documentation review
- Policy understanding
- Clerical Support
- Call Center Operations
- Attention to Detail
- Quick Learner
- Verbal and Written Communication
- Remote Office Availability
Timeline
Customer Service Representative (remote)
Eight Eleven Group
01.2023 - 09.2023
Inventory Control Specialist
Southern Glazers Wine And Spirits
10.2018 - 09.2022
Texas Works Advisor II
Texas Health And Human Services
11.2015 - 03.2018
Some College (No Degree) -
HCC
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