Angela Bell
Reynoldsburg
Summary
Dependable customer service professional with over 12 years of experience in fast-paced environments. Expertise in resolving complex inquiries and ensuring compliance with regulations while delivering efficient service. Strong skills in Microsoft Office, Salesforce, and CRM tools contribute to high-quality customer interactions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
ACC Premiere
Reynoldsburg
10.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Managed incoming calls and provided accurate product information.
- Coordinated member transportation to medical appointments, fitness centers, and food pantries to ensure access to essential services.
- Booked reservations and transportation for members while ensuring HIPAA compliance.
Customer Service Representative (Remote)
Discover Financial Services
Reynoldsburg
05.2024 - 01.2025
- Assisted customers with inquiries and resolved issues promptly.
- Responded to customer inquiries in a timely manner.
- Directed calls to appropriate departments for prompt assistance
- Managed customer accounts and updated information in the system.
- Filed customer complaints to ensure resolution
- Processed funds transfer applications efficiently
- Reviewed disclosures to ensure compliance with regulations.
Customer Service Representative/Reviewer/Auditor (Remote)
KPMG - 4CI Consulting
Columbus
12.2022 - 03.2023
- Reviewed provider documents and receipts for compliance with PPP loan usage.
- Examined receipts for compliance with financial guidelines
- Tracked amounts from receipts to ensure accurate financial reporting.
- Verified and recorded payment transactions for accuracy
- Utilized Microsoft Excel for data analysis and reporting
- Utilized Microsoft Office suite for document preparation and communication
- Organized and maintained spreadsheets to ensure precise data tracking.
Customer Service Representative (Remote)
Deloitte Company /DSHS Texas Public Health Vaccine Scheduler Support Center/ 4CI Consulting
Columbus
01.2022 - 12.2022
- Efficiently scheduled client appointments to optimize service delivery.
- Handled calls in inbound call center
- Resolved customer inquiries and issues to enhance overall satisfaction.
- Coordinated government projects, scheduled vaccine appointments, and transferred calls with empathy while providing resource information.
Customer Service Representative (Remote)
Deloitte Company /Teksystems (PUA) / 4CI Consulting
Columbus
04.2021 - 01.2022
- Managed inbound customer calls
- Resolved inquiries and issues to ensure customer satisfaction.
- Resolved customer issues
- Responded to inquiries and issues
- Assisted claimants in processing Pandemic Unemployment Assistance claims.
- Scheduled appointments for claimants to facilitate timely assistance.
- Worked in the inbound call center
- Collaborated on government contracts
Customer Service Representative - Call Center (Remote)
PNC Financial Services Group
Columbus
04.2017 - 02.2021
- Resolved customer issues with a focus on providing effective solutions and enhancing customer satisfaction.
- Addressed customer inquiries and issues promptly to ensure satisfaction.
- Handled inbound credit card inquiries, processed payments, conducted balance transfers, removed late fees, issued new credit cards for lost or stolen cards, filed lost credit card claims, reviewed transactions, addressed complaints, and answered general information questions.
- Managed and tracked customer accounts to ensure accurate information and service delivery.
- Operated in a busy inbound call center, assisting customers with their inquiries.
Sales Manager
Rent A Center
Columbus
11.2015 - 03.2017
- Sales Manager
- Sold merchandise items to customers, enhancing product selection and customer satisfaction
- Coordinated delivery of products to customers' locations, ensuring timely and safe arrival
- Planned and organized team task schedules, improving operational efficiency
- Process payments
- Refurbished furniture and appliances for resale
- Furniture appliances
Deli Clerk/Customer Service/Deli Clerk/Cook
Krogers
Columbus
04.2004 - 11.2016
- Advanced from Deli Clerk to Customer Service and then to Deli Assistant Manager, enhancing operations and customer interactions.
- Assisted customers with product selection and special requests.
- Collaborated with team members to streamline service flow, improving customer satisfaction during peak hours.
- Operated slicing machines and scales for accurate portioning.
- Maintained cleanliness and organization of the deli workstation.
Home Health Aid
Tender Home Care Provider
Columbus
03.2015 - 06.2015
- Provided mental and emotional support to enhance clients' overall well-being and happiness.
- Engaged clients through meaningful conversations and activities to foster companionship.
- Maintained a clean living environment and changed bed linens to ensure client safety and comfort.
- Changing and Preparing client for bed
- Doing Daily activities, Preparing meals.
- Taking care of Daily chores.
Education
High School Diploma -
Beechcroft High School
Columbus, OH06-1985
Some College (No Degree) - Medical Assistant
Southern Ohio College
Columbus, OHSkills
- Customer service
- Customer Engagement
- Complaint handling
- Complaint resolution
- Call center
- Billing Support
- Phone communication
- Outbound Calls
- Inside sales
- Retail sales
- Data entry
- Financial Transactions
- NetSuite
- Salesforce
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
- Computer skills
- Touch typing
- Performance Tracking
- Continuous improvement
- Research
- Negotiation
- Customer Retention
- Management
- Work Well Under Pressure
- Phone etiquette
- Communication skills
- Administrative experience
- Work Well Under Pressure
- Management
Customer Retention
Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Customer Service Representative (Remote)
ACC Premiere
10.2025 - Current
Customer Service Representative (Remote)
Discover Financial Services
05.2024 - 01.2025
Customer Service Representative/Reviewer/Auditor (Remote)
KPMG - 4CI Consulting
12.2022 - 03.2023
Customer Service Representative (Remote)
Deloitte Company /DSHS Texas Public Health Vaccine Scheduler Support Center/ 4CI Consulting
01.2022 - 12.2022
Customer Service Representative (Remote)
Deloitte Company /Teksystems (PUA) / 4CI Consulting
04.2021 - 01.2022
Customer Service Representative - Call Center (Remote)
PNC Financial Services Group
04.2017 - 02.2021
Sales Manager
Rent A Center
11.2015 - 03.2017
Home Health Aid
Tender Home Care Provider
03.2015 - 06.2015
Deli Clerk/Customer Service/Deli Clerk/Cook
Krogers
04.2004 - 11.2016
High School Diploma -
Beechcroft High School
Some College (No Degree) - Medical Assistant
Southern Ohio College