JAIMY NOEZILE

• Handle customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handle concerns quickly and escalated major issues to supervisor
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Schedule appointments
• Email support
• Chat support
• Updated account information to maintain customer records
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer requests for products, services, and company information
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Provided primary customer support to internal and external customers.

Home Depot Customer Service Agent (Remote)

• Answering questions about the company's products or services

• Processing orders and transactions

• Answered constant flow of customer calls with minimal wait times.

• Resolving issues and troubleshooting technical problems

• Delivering information about the company's offerings

• Providing proactive customer outreach

• Handling customer complaints

• Collecting and analyzing customer feedback.

• Chat support

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Disney Cruise Customer Service / Travel Agent (Remote)

• Book and confirm Cruise reservations by providing comprehensive information about the Disney Cruises.

• Create, modify, and cancel reservations

• Assist Guest with managing their accounts, and providing appropriate solutions to concerns

• Provide Guest Service when problems arise and help find solutions

• Build and maintain relationships with Guest and Cast Members to provide excellent service

Modvicare Data Entry Clerk (Remote)

• Accurately input and update large volumes of data into company databases and spreadsheets.
• Verify data accuracy and integrity by cross-referencing information.
• Maintain confidentiality and security of sensitive data.
• Organize and prioritize tasks to meet tight deadlines.
• Perform regular data backups and ensure data integrity.
• Communicate effectively with team members and supervisors to ensure smooth workflow.

• Taking Orders
• Packaging cake and cupcakes
• Re-stocking items
• Taking phone calls
• Maintaining the cleanliness of the store
• Binning items
• Provide Customer Service
• Front Desk.

• Scheduled onsite and offsite makeup appointments for clientele
• Skincare Facials
• Makeup Application
• Waxing
• Brow Shaping
• Conducted consultations to understand client's desired outcome and assessed skin type and face structure
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
• Prepared skin for makeup application by cleaning, moisturizing and priming
• Demonstrated and explained use of different beauty products to educate clientele.