Alejandrina Delarosa
Nyack,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (remote)
TriState Capital Bank
USA
01.2021 - 06.2024
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
Data Entry Clerk (REMOTE)
AT&T Communications
USA
06.2019 - 01.2021
- Updated existing records with new or revised information as needed.
- Compiled reports based on gathered information.
- Maintained updated knowledge of industry trends related to data entry operations.
- Organized files according to established procedures for easy retrieval later on.
Customer Service Representative
Capital One
New York, NY
10.2016 - 05.2019
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Edward R Murrow High School
Brooklyn, NY03-2006
Skills
- Inbound and Outbound Calling
- Information Security
- Product Knowledge
- Data Entry
- Scheduling
- Consultative Sales
Timeline
Customer Service Representative (remote)
TriState Capital Bank
01.2021 - 06.2024
Data Entry Clerk (REMOTE)
AT&T Communications
06.2019 - 01.2021
Customer Service Representative
Capital One
10.2016 - 05.2019
Edward R Murrow High School
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