BRIANNA CHATMAN
Orangeburg,SC
Summary
Customer service representative with 5 years of experience in diverse roles, excelling in problem-solving and enhancing customer satisfaction. Proven ability to adapt swiftly to new environments and collaborate effectively with teams. Seeking to leverage strong time management and customer service skills in a dynamic, fast-paced setting.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer service representative (remote)
Walmart
Biloxi, United States
05.2023 - 06.2024
- Efficiently processed orders and returns, reducing wait times and enhancing customer experience
- Resolved customer complaints promptly, maintaining a high level of service quality
- Collaborated with team members to handle high-volume inquiries, ensuring seamless operations
- Enhanced customer satisfaction by efficiently handling inquiries and resolving issues, leading to improved service quality
Sonic Carhop
Sonic Drive-In
Gautier, United States
03.2021 - 07.2022
- Greeted guests warmly, enhancing customer experience and loyalty
- Delivered accurate orders promptly, boosting customer satisfaction
- Managed cash transactions precisely, reducing financial errors
- Collaborated with team to maintain cleanliness, fostering a positive environment
- Trained new hires, ensuring consistent service quality
Sales Associate
Wilson's leather
Gulfport, United States
08.2019 - 03.2020
- Engaged with customers to create a welcoming shopping environment, increasing repeat visits and positive feedback
- Worked closely with team to optimize store layout, enhancing product visibility and boosting sales
- Maintained organized inventory and accurate cash handling, ensuring smooth store operations
Education
Associate in Arts (AA) - General Studies
Mississippi Gulf Coast Community College
Gautier, MS05.2023
High school or equivalent - Diploma
Gulfport High School
Gulfport, MS05.2020
Skills
- Money Handling
- Scheduling
- Complaint resolution
- Documentation
- Inbound and outbound calling
- Key holder experience
- Punctuality and reliability
- Spreadsheets
- Call center procedures
- Empathy and patience
- Data entry
- Research
- Follow-up skills
- High-energy attitude
- Data collection
- Problem resolution
- Conflict resolution
- Decision-making
Timeline
Customer service representative (remote)
Walmart
05.2023 - 06.2024
Sonic Carhop
Sonic Drive-In
03.2021 - 07.2022
Sales Associate
Wilson's leather
08.2019 - 03.2020
Associate in Arts (AA) - General Studies
Mississippi Gulf Coast Community College
High school or equivalent - Diploma
Gulfport High School