Carletta Watson
Syracuse,NY
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate job seeker with strong organizational skills eager to secure entry-level work from home positions. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative (Remote)
Randstad
Syracuse, NY
10.2022 - 11.2022
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
America's Best Contacts And Eyeglasses
Syracuse, NY
11.2021 - 09.2022
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
Sales Specialist
Spectrum
Syracuse, NY
09.2019 - 01.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Created and implemented sales strategies to successfully meet company targets.
HR Associate
CPS Recruitment / Loretto
Syracuse, NY
09.2018 - 09.2019
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Customer Service Chat Representative
Sutherland Global Service
Syracuse, NY
09.2015 - 09.2017
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Developed exemplary writing skills through continued correspondence with upwards customers per day.
Cashier/Customer Service Associate
Walmart
Cordele, GA
06.2008 - 09.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
High School Diploma -
Crisp County High School
Cordele, GA08.2007
Skills
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
Timeline
Customer Service Representative (Remote)
Randstad
10.2022 - 11.2022
Receptionist
America's Best Contacts And Eyeglasses
11.2021 - 09.2022
Sales Specialist
Spectrum
09.2019 - 01.2020
HR Associate
CPS Recruitment / Loretto
09.2018 - 09.2019
Customer Service Chat Representative
Sutherland Global Service
09.2015 - 09.2017
Cashier/Customer Service Associate
Walmart
06.2008 - 09.2014
High School Diploma -
Crisp County High School
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