Danielle Darby
Hampton,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Conduent
Hampton, VA
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Marine Coating
Huntington Ingalls Industries
08.2021 - 02.2024
- Marine painter trained and certified to use power tools
- Using proper method applying coatings of paint to submarine.
Customer Service Representative
Faneuil (remote)
10.2020 - 05.2021
- Providing support and information for healthcare enrollment.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Account Representative
PRA Group
11.2018 - 06.2020
- Works with customers to assess customer needs to determine and implement individualized account resolution.
Customer Service Representative
Apple one/ Maximus
11.2017 - 10.2018
- Assist callers with providing general information regarding their Healthcare account.
General Production Worker
IntegraCore
Georgia
07.2017 - 11.2017
- Working with sorting and packing company products.
Customer Service Representative
Alorica
Newport News, VA
09.2016 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Faneuil
01.2016 - 09.2016
- Enter data information for customers with updating, paying, resolving call resolution.
Education
High School Diploma -
Phoebus High School
Skills
- Active listening
- Communication
- Problem solving
- Microsoft Word
- Excel
- Time management
- Data entry
- Organization
- Multitask
- Patience
- Dental Assisting
- Troubleshooting
- Typing
- Telecommunication
- Word processing
- Call center
- Customer service
- Communication skills
- Human resources
- Technical support
- Software troubleshooting
- Dental terminology
- Microsoft Office
- Organizational skills
- Computer skills
- Medical coding
- Guest services
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Call Management
- Order Processing
- Team Development
- Data Collection
- Dispute Resolution
- Multi-line phone talent
- Medical terminology knowledge
- Software CRM system proficiency
- Dispatching
- Problem Resolution
- Call center experience
- Computer Proficiency
- Professional telephone demeanor
- Technical Support
Certification
Driver's License, 01/01/22, 02/01/30
Timeline
Customer Service Representative (Remote)
Conduent
04.2024 - Current
Marine Coating
Huntington Ingalls Industries
08.2021 - 02.2024
Customer Service Representative
Faneuil (remote)
10.2020 - 05.2021
Account Representative
PRA Group
11.2018 - 06.2020
Customer Service Representative
Apple one/ Maximus
11.2017 - 10.2018
General Production Worker
IntegraCore
07.2017 - 11.2017
Customer Service Representative
Alorica
09.2016 - 06.2017
Customer Service Representative
Faneuil
01.2016 - 09.2016
High School Diploma -
Phoebus High School