Jennifer Owens

• Handled inbound customer inquires by live chat ,phone and email support. Averaged 50-70 calls per day and 20-30 emails.
• Assisted customers with reconnecting utility services, setting up payment arrangements , service appointments and new service.
• Responded to gas emergencies
• Created and maintained accurate records of customer interactions using CRM software for future transactions.
• Utilize zen desk for ordering process
• Resolved customer complaints in a timely manner by addressing root causes of the issue.

• I provided customer support through email, chat, and phone platforms.
• Maintained confidentiality of sensitive information while performing data entry duties.
• Researched and responded to inquiries from customers regarding their cases or the status of payments.
• Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
• Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
• Analyzed customer interactions using software tools such as Zendesk and Salesforce CRM.

Coordinated with repair shops and rental car companies to facilitate prompt repairs and minimize claimants' inconvenience.

- Reviewed and approved repair estimates, ensuring cost-effectiveness and adherence to policy terms.

Provided exceptional customer service, effectively communicating with claimants to explain the claims process and address concerns.

Assisted client with online website to build dream custom luxury vehicle.

Processed payments

Scheduled service appointments.

Communicated with 72 different locations including Canada.