Jsyah Taylor
High Point,NC
Summary
I am a customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
I would also consider myself a dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative (Remote)
Chime Solutions
Morrow, Georgia
02.2022 - 08.2023
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Picker Packer
Bath & Body Works
Locust Grove, Georgia
08.2021 - 01.2022
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Selected products and items from shelves and pallets for customer orders.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Used handheld scanners to key in data for packages.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06-2017
Skills
- Complaint resolution
- Account updating
- Scheduling
- Inbound and outbound calling
- Retail sales customer service
- Conflict resolution
- Multi-line telephone operations
- Skype
- Positive and professional
- Time management
- Verbal and written communication
- Opening and closing accounts
- Active listening
- Research
- Typing proficiency
- Decision-making
- Building rapport
- Filing
- Strong teamwork
- Task prioritization
- Live chat support
- Calm demeanor
- Reading comprehension
- Stress management
Timeline
Customer Service Representative (Remote)
Chime Solutions
02.2022 - 08.2023
Picker Packer
Bath & Body Works
08.2021 - 01.2022
High School Diploma -
Emmaus High School