Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
LTC Program Technician II
Department of Vermont Health Access (DVHA)
Barre
2025.09 - Current
Supported Long Term Care Medicaid eligibility operations by processing supporting documentation for accuracy and policy compliance, ensuring timely client access to services.
Maintained active Medicaid cases by updating information based on changes in client circumstances, contributing to accurate and current case management.
Ensure work is completed within established federal and state processing timelines.
Maintain detailed and organized electronic case records in accordance with DVHA standards.
Communicated with internal staff regarding case status and documentation needs to facilitate prompt resolution of procedural questions.
Conduct independent research and analysis of case information prior to escalation to specialists, mentors, or supervisors.
Medical Billing Specialist
Gifford Medical Center
Randolph
2023.10 - 2025.09
Processed and submitted medical claims in compliance with payer and regulatory requirements, ensuring accuracy and timeliness.
Verified patient demographics and insurance eligibility to support correct billing determinations.
Researched and resolved denied or unpaid claims through follow-up with insurance carriers.
Responded to inquiries from patients and third parties regarding billing status and required documentation.
Maintained detailed records while meeting strict processing deadlines.
Finance Assistant
The Health Center at Plainfield
Plainfield
2021.07 - 2023.10
Reviewed invoices, requisitions, and financial documentation for accuracy and approval compliance.
Maintained financial records and reports using Excel and internal databases.
Prepared billing statements and contacted patients regarding past-due balances and payment arrangements.
Audited credit card statements and reconciled discrepancies.
Provided customer service support related to account inquiries and financial records.
Phlebotomist
Central Vermont Medical Center
Berlin
2020.07 - 2021.01
Collected, labeled, and tracked specimens following strict procedural and safety standards.
Maintained accurate documentation and adhered to infection control protocols.
Medical Assistant
Stephanie Landvater, MD
Barre
2017.12 - 2020.01
Documented patient histories, vital signs, and clinical information accurately in medical records.
Assisted with examinations, procedures, and diagnostic testing.
Performed clerical duties including data entry, scheduling, filing, and phone support.
Managed medical supplies and maintained organized clinical environments.
Human Services Economic Caseworker Supervisor at New Hanover County Department of Health & Human ServicesHuman Services Economic Caseworker Supervisor at New Hanover County Department of Health & Human Services