Alexy Smith
Detroit,Mi
Summary
Experienced Customer Service Rep with 4 years in the service industry. Skillfully delivers high-quality service and promotes customer loyalty. Dedicated to team and business success.
Overview
6
6
years of professional experience
Work History
Contract Event Server
Party Staff
07.2021 - 04.2022
- Have experience in restaurants, fine dining, catering, and banquet facilities
- Both retail and customer service experience
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server
Olive Garden
01.2021 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Front desk representative
Copycity
04.2019 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Cashier
McDonald’s
03.2018 - 04.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
Wholefoods Shopper
Amazon
10.2018 - 01.2019
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Show Control
Universal Studios Hollywood
06.2017 - 12.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Kitchen Staff & Junior Camp Counselor
Salvation Army Corps
06.2016 - 08.2016
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through a variety of camp activities.
Education
No Degree - General education
Santa Monica Community College
Santa Monica, CA07.2025
High school -
Opportunities For Learning Charter School
Hawthorne, CA07.2018
Skills
- Strong Client Relations
- Exceptional Communication skills
- Training Development Aptitude
- Creative Problem Solver
Timeline
Contract Event Server
Party Staff
07.2021 - 04.2022
Server
Olive Garden
01.2021 - 07.2021
Front desk representative
Copycity
04.2019 - 05.2021
Wholefoods Shopper
Amazon
10.2018 - 01.2019
Cashier
McDonald’s
03.2018 - 04.2019
Show Control
Universal Studios Hollywood
06.2017 - 12.2017
Kitchen Staff & Junior Camp Counselor
Salvation Army Corps
06.2016 - 08.2016
No Degree - General education
Santa Monica Community College
High school -
Opportunities For Learning Charter School
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