Alexya Garcia
Beach Park,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Recplex
Pleasant Prairie, WI
11.2023 - Current
- Handle cash and electronic transactions, ranging from concessions to membership contracts.
- Warmly greet new and existing 12,000+ members, and develop relationships resulting in customer satisfaction.
- Cross-trained across four different desks in the facility.
- I moved to senior staff to help with new hire training.
- Responsible for membership sales, membership retention, billing questions, program registration, rental bookings, etc.
- Membership tour facilitator.
- Collaborate with 7 or more departments to exceed customer expectations.
Server
Tropics Restaurant
Winthrop Harbor, Illinois
05.2024 - 08.2024
- Provided exceptional, friendly, and fast service in a restaurant with over 70 seats.
- Serviced up to 24 customers at a time, working extra shifts when needed.
- Acted as a team player helping with food prep
- Memorize over 50 menu food items, over 30 drink menu items, and rotating specials in order to give customized recommendations to customers.
Front of House Staff Member
Teriyaki Madness
Gurnee , Illinois
10.2022 - 03.2023
- I took in-person orders at the register and to-go orders over the phone.
- Packaged to-go orders and served dine-in customers.
- Periodically cleaned the front of the house throughout the shift.
- Greeted all customers with a warm welcome.
Education
High School Diploma -
Carmel Catholic High School
Mundelein, IL05-2023
Some College (No Degree) -
Illinois State University
Normal, ILSkills
- Computer Competency
- Customer Service Excellence
- Positive attitude
- Persuasive communicator
- Sharp problem solver
- Courteous demeanor
- Team collaboration
References
Megan Whitman - Member Services Administrator
mwhitman@pleasantprairiewi.gov
262-947-0437
Lauren Smith - Member Services Administrator ll
lsmith@pleasantprairiewi.gov
262-947-0437
Timeline
Server
Tropics Restaurant
05.2024 - 08.2024
Member Service Representative
Recplex
11.2023 - Current
Front of House Staff Member
Teriyaki Madness
10.2022 - 03.2023
High School Diploma -
Carmel Catholic High School
Some College (No Degree) -
Illinois State University
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