Alexya Groves
Waynesboro,TN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Sam's Sports Grill. Proven ability to manage teams and enhance client satisfaction. Skilled in cash handling and healthcare documentation, with a focus on achieving seamless service transitions and fostering positive environments. Increased sales by leveraging upselling techniques and strategic product displays.
Overview
5
5
years of professional experience
Work History
Server/ Bartender
Sam's Sports Grill
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Care Partner
North Alabama Medical Center
05.2024 - 10.2024
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Sales Associate / Manager
Piggly Wiggly Supermarket
06.2020 - 05.2023
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
Education
No Degree - Nursing
University of North Alabama
Florence, ALWayne County High School
Waynesboro, TNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Verbal and written communication
- Complex Problem-solving
- Medical terminology
- Healthcare documentation
- First aid and CPR
- Time management
- Verbal and written communication skills
Timeline
Care Partner
North Alabama Medical Center
05.2024 - 10.2024
Server/ Bartender
Sam's Sports Grill
08.2022 - Current
Sales Associate / Manager
Piggly Wiggly Supermarket
06.2020 - 05.2023
No Degree - Nursing
University of North Alabama
Wayne County High School
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