Alexya Jankowski
Summary
Hardworking and competent professional with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Detail-oriented with experience in customer service and healthcare data management. Currently pursuing certifications in Medical Administration and Medical Coding & Billing, enhancing expertise in healthcare scheduling, patient documentation, and insurance processing.
Overview
7
7
years of professional experience
Work History
Student Researcher
National Summer Undergraduate Research Project (NSURP)
06.2024 - 08.2024
- Managed large healthcare datasets, analyzing patient activity levels through NIH All of Us electronic records
- Ensured data accuracy by verifying and processing patient health metrics, identifying key trends in cancer progression and quality of life
- Presented research findings on patient sleep and activity trends, demonstrating strong data interpretation skills
Research Volunteer
University of Arizona
02.2024 - 05.2024
- Assisted in a plant study, analyzing over 200 images for accuracy in ecological research
- Worked in a team-oriented research environment, ensuring efficient data documentation and analysis
Manager
Postal Annex
03.2021 - 09.2023
- Managed high-volume customer interactions, including scheduling package deliveries and resolving service inquiries
- Handled outbound communication, assisting customers with service follow-ups and issue resolution
- Maintained accurate records, ensuring all transactions and customer details were properly documented
Education Volunteer
Fleet Science Center
06.2023 - 08.2023
- Assisted with coordinating science experiments for students, ensuring structured activities
- Communicated complex concepts effectively, tailoring explanations to diverse audiences
- Provided clear and accurate information, addressing student inquiries with professionalism
Retail Associate
The UPS Store
03.2018 - 10.2020
- Assisted customers with scheduling shipments and resolving logistical concerns efficiently
- Maintained accurate client records, billing details, and tracking information to prevent service errors
- Provided concise and professional communication, directing inquiries to the appropriate team members
Education
Associate of Arts -
South Mountain Community College
05.2026
Administrative Medical Assistant Certificate -
05.2026
Medical Billing & Coding Certificate -
05.2026
Skills
- Electronic Medical Records (EMR)
- Data Management
- Customer Service
- Communication
- Microsoft Office
- Technology
- Problem-Solving
- Multi-Tasking
- Data collection
- Ethical considerations
- Recordkeeping
- Microsoft Excel
Certifications And Awards
- ABRCMS Travel Award, 2024, Competitively selected to present research at a national biomedical conference.
- Coursera Certifications, Excel Basics for Data Analysis, Data Visualization with Excel, Cognos
Timeline
Student Researcher
National Summer Undergraduate Research Project (NSURP)
06.2024 - 08.2024
Research Volunteer
University of Arizona
02.2024 - 05.2024
Education Volunteer
Fleet Science Center
06.2023 - 08.2023
Manager
Postal Annex
03.2021 - 09.2023
Retail Associate
The UPS Store
03.2018 - 10.2020
Associate of Arts -
South Mountain Community College