Alexyia Porter
Maryville,TN
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Practice Front Office Manager
Tennessee Sports Medicine Group
2400 Cherahala Blvd, Knoxville, TN 37932
05.2021 - Current
- Established team priorities, maintained schedules and monitored performance.
- Oversaw guest registration process by verifying personal information accuracy.
- Insurance Verifications
- Fulfilled medical records requests.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supported medical staff by diligently coordinating patient referrals and processing laboratory requests accurately.
Front Desk Receptionist and Sales
StateFarm
Knoxville
01.2019 - 03.2021
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers and community to establish long-term business growth.
Shift Leader
AMC Theaters
Cleveland, TN
10.2017 - 01.2019
- Conducted regular reviews of operations and identified areas for improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with management to establish goals and objectives for the shift team.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Walker Valley Highschool
Cleveland, TN05.2018
Skills
- Customer Relations
- Oral and writing communication
- Problem Resolution
- Customer Service
- Documentation And Reporting
- Conflict Management
- Skilled in [Software]
- Goal Setting
Timeline
Practice Front Office Manager
Tennessee Sports Medicine Group
05.2021 - Current
Front Desk Receptionist and Sales
StateFarm
01.2019 - 03.2021
Shift Leader
AMC Theaters
10.2017 - 01.2019
High School Diploma -
Walker Valley Highschool