Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
Generic

Alexys Goode

Atlanta,GA

Summary

Professional with high standards and focus on achieving impactful results. Known for delivering strategic insights and actionable business plans that drive growth. Collaborative team player with strong emphasis on adapting to evolving business needs. Proven track record in managing communications, ensuring compliance, and supporting cross-functional teams to achieve strategic goals. Eager to leverage strong organizational and leadership skills to drive success in dynamic settings.

Overview

6
6
years of professional experience

Work History

Global Business Advisor (Seasonal)

TurboTax (Intuit)
02.2024 - Current
  • Served 3 tax seasons
  • Serve as a trusted advisor by guiding clients through complex tax processes with clarity and professionalism
  • Taking ownership of escalated cases to ensure full resolution and customer satisfaction
  • Collaborating cross-functionally with support teams to streamline issue resolution
  • Maintain compliance with financial regulations and company policies
  • Support seasonal team success by maintaining productivity standards during peak demand

Customer Support Manager

Alorica
Remote
09.2022 - Current
  • Leading high-volume chat communications while maintaining service quality and response benchmarks
  • Support operational workflow by identifying recurring user issues and communicating improvement opportunities to leadership
  • Assist in training new team members on platform navigation and customer communication standards
  • Managing multiple conversations simultaneously while prioritizing urgent matters effectively
  • Ensuring accurate documentation to support team continuity and compliance
  • Providing timely and accurate responses to customer inquiries via chat support
  • Resolving complex customer issues through effective problem-solving techniques
  • Implementing feedback loops to refine communication strategies and reduce response times

Customer Service Representative

Central BDC Call Center
02.2020 - 07.2022
  • Coordinated daily inbound and outbound communications to maintain scheduling efficiency
  • Assisted leadership with call flow management during high-volume periods
  • Mentored new hires on call scripting, CRM documentation, and customer engagement standards
  • Contributed to team performance goals by maintaining consistent productivity and quality metrics
  • Helped de-escalate complex customer situations to preserve company reputation

Education

High School Diploma -

Hiram High School
Hiram, GA
06-2009

Associate of Science - Business Administration

Atlanta Technical College
Atlanta, GA
05-2016

Skills

  • Microsoft Office Suite
  • Google Workspace
  • CRM & Case Management Systems
  • Data Entry & Reporting
  • Live Chat Platforms
  • IEP / Amazon Workspace

Core Competencies

  • Office Operations Management
  • Team Support & Coordination
  • Workflow Optimization
  • Administrative Oversight
  • Client & Stakeholder Communication
  • Conflict Resolution & De-escalation
  • Process Improvement
  • Confidential Records Management
  • Performance & Productivity Support
  • Multi-System Navigation

Timeline

Global Business Advisor (Seasonal)

TurboTax (Intuit)
02.2024 - Current

Customer Support Manager

Alorica
09.2022 - Current

Customer Service Representative

Central BDC Call Center
02.2020 - 07.2022

High School Diploma -

Hiram High School

Associate of Science - Business Administration

Atlanta Technical College
Alexys Goode