Alexys Johnson
Las Vegas,NV
Summary
Dedicated Customer Service professional with extensive knowledge of service delivery and proven multitasking abilities. Specialized in quality, speed, and process optimization. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon
08.2017 - 04.2024
- Pick and fulfill customer orders
- Ensure proper stocking of inventory
Social Media Content Moderator
Telus International
06.2022 - 05.2023
- Suggested improvements to content to enhance quality and accuracy.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Customer Service Representative
Anthem
04.2021 - 03.2022
- Respond to members questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Stay up to date on company services, products, insurance benefits, provider contracts and claims.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Researches and analyzes data to address operational challenges and customer service issues.
Chat Representative
Teletech
12.2020 - 02.2021
- Assist customers with account and product questions via chat and email
- Help customers enroll in product
- Maintain updated and accurate customer case details
Customer Service Representative
Credit Acceptance
06.2018 - 09.2020
- Managing inbound calls
- Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current
- Handle consumer concerns, questions, and complaints regarding bill
- Accurately documenting customer accounts
- Provide Quality Payment Transactions
Customer Service Representative
Sutherland Global Services
09.2016 - 01.2017
- Manage inbound calls in a timely manner
- Handle customer questions, concerns, and complaints
- Identify caller needs, clarify information, research issues, and provide solutions.
- Record and maintain notes of all calls taken.
- Meet quality assurance requirements and quantitative targets.
Sales Associate
Carters/Oshkosh B'gosh Retail
07.2015 - 09.2015
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Cashier
Jason's Deli
12.2014 - 03.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer all incoming calls, and directing them to appropriate parties.
- Assist customers by providing information and resolving their complaints.
- Maintain sanitation, health, and safety standards in work areas.
- Take food and drink orders, and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
Education
HIGH SCHOOL DIPLOMA -
NEVADA LEARNING ACADEMY
06.2015
ASSOCIATES OF APPLIED SCIENCE - Psychology
COLLEGE OF SOUTHERN NEVADA
12.2020
Skills
- High-quality client support
- Strong verbal and listening skills
- Problem-solving skills
- Meticulous attention to detail
- Proficient in computer applications
- Account management
- Effective complaint resolution
Timeline
Social Media Content Moderator
Telus International
06.2022 - 05.2023
Customer Service Representative
Anthem
04.2021 - 03.2022
Chat Representative
Teletech
12.2020 - 02.2021
Customer Service Representative
Credit Acceptance
06.2018 - 09.2020
Fulfillment Associate
Amazon
08.2017 - 04.2024
Customer Service Representative
Sutherland Global Services
09.2016 - 01.2017
Sales Associate
Carters/Oshkosh B'gosh Retail
07.2015 - 09.2015
Cashier
Jason's Deli
12.2014 - 03.2015
ASSOCIATES OF APPLIED SCIENCE - Psychology
COLLEGE OF SOUTHERN NEVADA
HIGH SCHOOL DIPLOMA -
NEVADA LEARNING ACADEMY
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