Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Alexys Keith

Manager at Jarritos Family Mexican Restaurant
Lake City,SC

Summary

Experienced Manager with extensive expertise in customer service and inventory management at Jarritos Family Mexican Restaurant. Demonstrated ability to coach teams to achieve operational excellence while streamlining processes for greater efficiency. Proficient in Microsoft Excel and adept at building strong customer relationships, resulting in marked improvements in satisfaction and productivity.

Overview

4
4
years of professional experience

Work History

Manager

Jarritos Family Mexican Restaurant
Lake City, SC
03.2023 - Current
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Cashier

O'Reilly Auto Parts
Lake City, SC
07.2021 - 03.2022
  • Explained automobile parts and functions when necessary
  • Handled POS transactions and inventory
  • Resolved issues with customers and deliveries
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.

Seasonal Cashier

Bath and Body Works
Florence, SC
09.2020 - 01.2021
  • Responsible for handling and balancing cash registers
  • Conducted returns and informed customers of policies
  • Restocked shelves and helped maintain organization
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Answered customers' questions and provided information on store procedures or policies.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed other duties as assigned by management.

Education

Associate - Accounting

Florence Darlington Technical College
Florence, SC
05.2023

Skills

  • Quickbooks
  • Microsoft Excel
  • Inventory management
  • Coaching and mentoring
  • Customer relationship management (CRM)
  • Revenue management
  • Complex Problem-solving
  • Product management
  • Customer service
  • Sales management

Timeline

Manager

Jarritos Family Mexican Restaurant
03.2023 - Current

Cashier

O'Reilly Auto Parts
07.2021 - 03.2022

Seasonal Cashier

Bath and Body Works
09.2020 - 01.2021

Associate - Accounting

Florence Darlington Technical College

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Alexys KeithManager at Jarritos Family Mexican Restaurant