Alexys Otero
Nanuet
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Counselor
AAA Northeast
05.2024 - Current
- Educated members on available resources, helping them make informed decisions about their accounts and services.
- Participated in ongoing training initiatives to stay current on industry trends and best practices.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
Lead Associate
Aldi
08.2021 - 05.2024
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment while observing standard safety procedures.
City Mail Carrier
United States Postal Service, USPS
09.2019 - 08.2021
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Sales Associate
Aldi
04.2017 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
Spring Valley High School
Spring Valley, NY06.2010
Skills
- Exceptional communication
- Client Relationship Building
- Call center experience
- Customer Service
- MS Office
- Team Collaboration
- CRM Software
Certification
- Data Analytics, Google - June 3, 2024
Timeline
Member Service Counselor
AAA Northeast
05.2024 - Current
Lead Associate
Aldi
08.2021 - 05.2024
City Mail Carrier
United States Postal Service, USPS
09.2019 - 08.2021
Sales Associate
Aldi
04.2017 - 09.2019
Spring Valley High School