Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexzander Hatlen

Fargo

Summary

Quality assurance specialist with keen eye for detail, ensuring compliance with standards and regulations. Adept at identifying areas for improvement and implementing effective solutions. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Proven skills in audits, process optimization, and machine calibrations. Reliable and adaptable, consistently driving quality and efficiency in every project.

Overview

9
9
years of professional experience

Work History

Quality Auditor

Marvin
06.2024 - Current
  • Assisted in conducting quality audits to ensure compliance with company standards.
  • Collaborated with team members to identify areas for process improvement.
  • Documented findings and recommended corrective actions based on audit results.
  • Participated in training sessions to learn best practices in quality assurance methodologies.
  • Contributed to the development of standard operating procedures for auditing processes.
  • Improved overall customer satisfaction by ensuring that all products met established quality standards.
  • Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
  • Assisted management in developing effective quality control strategies based on audit findings.
  • Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
  • Utilized inspection tools such as calipers, and gauges for precise measurements and assessments.
  • Conducted calibrations on machines, saws, guns, and jigs to ensure quality standards were met.

Production Worker

Marvin
04.2022 - 06.2024
  • Operated machinery to assemble products efficiently and accurately.
  • Conducted quality inspections to ensure compliance with production standards.
  • Assisted in maintaining a clean and organized work environment to enhance safety.
  • Collaborated with team members to optimize workflow and meet production goals.
  • Trained new employees on equipment operation and safety procedures.
  • Implemented best practices for material handling to reduce waste and improve efficiency.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Trained and mentored team members on equipment usage and operational best practices.
  • Streamlined workflows by identifying inefficiencies and implementing process improvements.

Sign Shop Technician

Dakota Fence
04.2021 - 04.2022
  • Operated vinyl cutting and printing equipment to produce high-quality signage.
  • Interpreted design specifications to ensure accurate representation of client requirements.
  • Collaborated with team members to streamline production workflows and enhance efficiency.
  • Assisted in maintaining inventory levels of materials and supplies necessary for operations.
  • Provided exceptional customer service, addressing concerns promptly and effectively resolving issues.
  • Developed standard operating procedures that improved operational consistency and reduced errors.
  • Operated and maintained automatic screen printing machines for optimal production efficiency.
  • Set up screens, inks, and substrates according to job specifications for quality assurance.
  • Operated forklifts to transport materials safely between warehouse locations.
  • Conducted routine safety inspections on equipment to ensure operational compliance.

Claims Processor

US Bank Service Center
02.2020 - 04.2021
  • Reviewed and processed claims documentation for accuracy and compliance with company policies.
  • Collaborated with team members to resolve discrepancies in claims submissions efficiently.
  • Utilized claims processing software to track, manage, and update claim statuses accurately.
  • Analyzed claim data to identify trends and recommend process improvements for efficiency.
  • Conducted thorough investigations on complex claims to ensure fair resolution outcomes.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.

Health Insurance Specialist

WEX Health
08.2018 - 02.2020
  • Streamlined claims processing to enhance accuracy and reduce turnaround times.
  • Collaborated with healthcare providers to resolve discrepancies in patient billing.
  • Analyzed insurance policies to ensure compliance with regulatory standards.
  • Led training sessions for new staff on health insurance protocols and systems.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Forklift Operator

American Crystal Sugar
01.2018 - 07.2018
  • Assisted in maintaining accurate inventory records through systematic loading and unloading processes.
  • Collaborated with team members to optimize material flow and reduce downtime.
  • Operated forklifts to load and unload materials efficiently.
  • Ensured compliance with safety protocols during all warehouse operations.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Packed items into appropriate containers for shipment.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
  • Kept up-to-date on company policies and procedures relating to forklift operations through continuous training sessions and self-directed learning.

Help Desk Technician

Atos Global IT Solutions
01.2017 - 11.2017
  • Resolved technical issues for end-users, ensuring prompt support and minimal downtime.
  • Implemented troubleshooting procedures for hardware and software malfunctions, enhancing service efficiency.
  • Trained junior staff on best practices in customer service and technical support techniques.
  • Managed ticketing system, maintaining accurate records of incidents and resolutions to improve reporting accuracy.
  • Collaborated with IT teams to develop knowledge base articles, streamlining information access for users.
  • Conducted system updates and maintenance, ensuring optimal performance of user workstations and applications.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Analyzed recurring technical problems to identify trends and propose long-term solutions for systemic issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.

Education

Associate of Applied Science - Accounting And Finance

Minnesota State Community And Technical College
Moorhead, MN

High School Diploma -

West Fargo High School
Fargo, ND
05-2016

Skills

  • Quality control processes
  • Communication skills
  • Internal auditing
  • In-process inspection
  • Adaptable to change
  • Quality management systems
  • Mechanical aptitude
  • Calibration techniques
  • Strong computer skills

Timeline

Quality Auditor

Marvin
06.2024 - Current

Production Worker

Marvin
04.2022 - 06.2024

Sign Shop Technician

Dakota Fence
04.2021 - 04.2022

Claims Processor

US Bank Service Center
02.2020 - 04.2021

Health Insurance Specialist

WEX Health
08.2018 - 02.2020

Forklift Operator

American Crystal Sugar
01.2018 - 07.2018

Help Desk Technician

Atos Global IT Solutions
01.2017 - 11.2017

Associate of Applied Science - Accounting And Finance

Minnesota State Community And Technical College

High School Diploma -

West Fargo High School

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