Alexzandra Anicello
Bainbridge Island,WA
Summary
Adept at managing high-volume transactions and ensuring customer satisfaction, I leveraged professionalism and courtesy to enhance the customer experience at Kitsap Bank. My ability to handle money accurately and foster teamwork led to significant improvements in service efficiency. With a knack for problem-solving and a commitment to excellence, I consistently exceeded performance goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Bank Teller
Kitsap Bank
11.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Barista
Safeway
03.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Other positions were maintained, I was promoted four different times. Courtesy clerk, Drive Up & Go Assistant, Checker, Self-Checkout Assistant, barista.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Provided exceptional customer service, answering questions about products and guiding customers through the self-checkout process.
- Collaborated with store management to continuously improve processes and streamline checkout procedures for better customer experience.
Crew Member
McDonald's
12.2020 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
Education
High School Diploma -
Kingston High School
Kingston, WA06.2023
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Food Preparation
- Grilling expertise
- Cooking techniques
- Food presentation
- Accuracy and Attention to Detail
- Opening and closing duties
- Team Leadership
- Assessing training needs
- Problem-Solving
- Teamwork and Collaboration
Languages
Spanish
Limited Working
Timeline
Bank Teller
Kitsap Bank
11.2023 - Current
Barista
Safeway
03.2022 - 11.2023
Crew Member
McDonald's
12.2020 - 07.2021
High School Diploma -
Kingston High School
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