Alexzandria Murillo
Commerce City,USA
Summary
Compassionate healthcare professional with diverse experience in patient billing, pharmacy services, childcare, and education. Excels in customer communication, record accuracy, and problem-solving while managing sensitive information with integrity. Builds strong relationships with patients, families, and colleagues in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Billing Advocate
Healthcare / Patient Billing
10.2024 - Current
- Set up and process new patient accounts daily, carefully entering, reviewing, and verifying information to support accurate account records.
- Communicated with patients, attorneys, and insurance carriers to resolve account concerns, ensuring timely issue resolution.
- Reviewed complex account information, applying problem-solving and critical-thinking skills to resolve discrepancies effectively.
- Handle sensitive medical and financial information in accordance with HIPAA requirements and company confidentiality standards.
- Managed high volume of work while maintaining accuracy and productivity, prioritizing tasks to meet daily responsibilities in a team-oriented environment.
- Use company systems and technology to enter, verify, and maintain information while supporting quality and efficient account processing.
Pharmacy Technician
CVS Pharmacy
Arvada, CO
07.2023 - Current
- Supported pharmacists in prescription processing, medication dispensing, inventory management, and daily pharmacy operations to enhance overall service delivery.
- Delivered patient-focused customer service by addressing questions, resolving prescription-related concerns, and ensuring a professional and welcoming environment.
- Process insurance claims and maintain accurate patient and prescription information while following applicable pharmacy procedures and regulatory requirements.
- Use pharmacy systems and technology to enter and manage information accurately while balancing multiple priorities in a fast-paced healthcare setting.
- Collaborated with pharmacists and pharmacy team to streamline workflow, ensuring organization and efficiency while prioritizing patient needs.
Nanny
The Hibbard Family
Colorado Springs, CO
01.2021 - 07.2023
- Provided full-time care for three children, maintaining a safe, dependable, and nurturing environment throughout daily routines.
- Planned and supported age-appropriate educational activities, homework assistance, meals, transportation, and structured daily schedules.
- Oversaw household responsibilities, ensuring well-stocked groceries, nutritious meal preparation, and a clean, organized environment for children's comfort and safety.
- Coordinated with family on schedules, activities, and daily needs, fostering consistent care and support for children’s development.
- Traveled with the family while maintaining consistent childcare responsibilities.
Site Teacher
Champions Before & After School
Colorado Springs, CO
11.2019 - 11.2020
- Developed and implemented daily curriculum and activities to enhance student learning, engagement, and development.
- Provided academic assistance and age-appropriate social-emotional support while maintaining a positive classroom environment.
- Supervised students to ensure safety, structure, and clear expectations during before- and after-school programming.
- Established an engaging and organized environment that fostered participation, learning, and positive interactions among students.
Education
Pomona High School
Arvada, COSkills
- HIPAA compliance
- Patient relationship management
- Data management
- Software proficiency
- Workload prioritization
- Time management
- Problem-solving skills
- Ability to adapt to fast-paced, team-oriented environments
- Accountability
- Excellent written and verbal communication
Timeline
Patient Billing Advocate
Healthcare / Patient Billing
10.2024 - Current
Pharmacy Technician
CVS Pharmacy
07.2023 - Current
Nanny
The Hibbard Family
01.2021 - 07.2023
Site Teacher
Champions Before & After School
11.2019 - 11.2020
Pomona High School