Driven and resourceful administrative professional with 6+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, iOS and Mac systems. Proven skill in resolving problems quickly on first call.
Hi, I’m
Alexzhandra Barnett
Katy,Texas
Summary
Overview
10
years of professional experience
Work History
Apple
Technical Support Representative
01.2019 - 12.2022
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained energy and enthusiasm in fast-paced environment.
Just Like Me Creations
Executive Assistant to the Chief Executive Officer
02.2013 - 01.2019
Job overview
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for management team.
- Arranged domestic and international travel plans and itineraries.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Sourced and ordered office equipment and supplies.
Education
University of Arizona Global CampusOnline
Bachelor of Science from Marketing
12.2025
University Overview
Lincoln AcademyRosharon, TX
High School Diploma
01.2013
University Overview
Skills
- Hardware Upgrades
- Staff Training
- User Experience
- Component Replacements
- Apple IOS
- Windows 10
- Mac Systems
- Advanced MS Office Suite Proficiency
- Bookkeeping
- Project Management
- Information Confidentiality
Timeline
Technical Support Representative
Apple
01.2019 - 12.2022
Executive Assistant to the Chief Executive Officer
Just Like Me Creations
02.2013 - 01.2019
University of Arizona Global Campus
Bachelor of Science from Marketing
Lincoln Academy
High School Diploma
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