Dionis Sanchez
Orlando,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Enthusiastic team player ready to contribute to company success
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Alorica
05.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Team Leader
Newtech Global
05.2020 - 03.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Independent Contractor
FCVS LlC
04.2015 - 02.2020
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Representative
Stream Global Services Inc.
11.2009 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Dell Inc
High School Diploma -
Seneca Valley High School
Germantown, MD05.2006
Skills
- MS Office Proficiency
- Desktop Support
- User Experience
- Windows 10,11
- Hardware Upgrades
- Component Replacements
- Support Ticket System Management
- Computer Systems Installation
- Computer Hardware Knowledge
- Hardware Repair
Certification
- Dell Certified Training since September 2022
Languages
Spanish
Full Professional
Timeline
Technical Support Representative
Alorica
05.2022 - Current
Team Leader
Newtech Global
05.2020 - 03.2022
Independent Contractor
FCVS LlC
04.2015 - 02.2020
Customer Service Representative
Stream Global Services Inc.
11.2009 - 02.2015
Dell Inc
High School Diploma -
Seneca Valley High School