Aleyah Galloway
Greensboro,NC
Overview
8
8
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
09.2023 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
Intake Coordinator/Lead Youth Adovate
Edsi
Greensboro, North Carolina
09.2022 - 09.2023
- Coordinate overall intake, assessment and orientation process
- Assist jobseeker in NCWorks Emerging Workforce Center registration and enrollment
- Prescreen for program eligibility
- Explain program enrollment process and requirements
- Determine individual jobseeker’s job readiness needs and employment and/or training focus
- Conduct jobseeker interviews, determine career pathways and assist with career planning
- Counsel, motivate and encourage jobseekers regarding employment, training and retention goals and help resolve issues that may impede successful job placement
- Inform jobseekers of services available in partnership with NCWorks Career Centers or other community resources and assist with appropriate referrals
- Coordinate workshops for jobseekers
- Demonstrate, maintain and communicate programmatic policies and procedures
- Prepare statistical monitoring and other reports pertaining to intake/assessment flow
Licensed Natural Hair Care Specialist
Self-Employeed
Greensboro, NC
04.2020 - 09.2023
- Oversee marketing and advertising to promote clientele and handle booking schedules for clients month to month
- Provide loc and braided styles while standing for long periods of time
- Maintain supplies and sanitation of the salon
- Retain clientele by providing excellent customer service via phone, email and chat, and in person while maintaining professional
- Practices safety-conscious behaviors in all operational processes and procedures
- Implement policies and follow state board regulations consistent with the highest ethical standards
- Market and sale products
Eligibility Case Worker
Guilford County Government
Greensboro, NC
10.2019 - 10.2020
- Determined eligibility for the financial, medical, special assistance and food stamp programs through interviewing and case research
- Manage and maintains complete and accurate records on client eligibility
- Responds to complaints of clients, advocates, professionals and community members with excellent communication and interpersonal skills
- Assesses clients' needs and, when appropriate, makes referrals to other Social Service departments for mental health needs, or Nc Works Career services
- Embraces diverse people and consistently makes safety and security, of self and others
Provider Data Specialist
United Healthcare
Greensboro, NC
01.2019 - 10.2019
- Use computer to perform immediate and accurate data entry to systems
- Made outbound calls to provider contacts obtaining physician demographics
- Meet monthly and quarterly goals while creating, building and maintaining strong relationships with companies providers
Customer Service/Sales Representative
Spectrum
Greensboro, NC
01.2018 - 01.2019
- Utilizes sales offers and techniques to ensure long-term retention of customers and services, took inbound calls and outbound calls to communicate with customers to sell new/upgrade cable and internet products and services
- Proficient with PCs, Microsoft Office Suite and general intranet navigation while on the phone with customers
- Performed immediate and accurate data entry to systems to update customer private information
- Provided compassionate customer service while empathizing with every customer’s needs as focused on customer retention
- Assist with payments, billing and claims information for members as well as took inbound calls for billing systems as well as troubleshooting for Video and Internet issues
Resident Assistant
FSU
Fayetteville, NC
01.2016 - 05.2017
- Assist in the supervision of the residence hall, responding to all requests and emergencies during duty hours via phone
- Foster a sense of community by building connections with each resident as well as remaining available to those living in my building
- Collaborate with administration on events aimed at student retention and student success
- Conducted school tours of dormitories to incoming and prospective student
Education
Millennium Trade Academy
01.2020
Bachelors of Arts - Mass Communication
Fayetteville State University (FSU)
05.2017
Skills
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Learning/adaptability skills
- Teamwork skills
- Computer Proficiency
Timeline
Flight Attendant
Delta Air Lines, Inc
09.2023 - Current
Intake Coordinator/Lead Youth Adovate
Edsi
09.2022 - 09.2023
Licensed Natural Hair Care Specialist
Self-Employeed
04.2020 - 09.2023
Eligibility Case Worker
Guilford County Government
10.2019 - 10.2020
Provider Data Specialist
United Healthcare
01.2019 - 10.2019
Customer Service/Sales Representative
Spectrum
01.2018 - 01.2019
Resident Assistant
FSU
01.2016 - 05.2017
Millennium Trade Academy
Bachelors of Arts - Mass Communication
Fayetteville State University (FSU)