Aleyah Weierbach-Brown
Grand Rapids,MI
Summary
Hardworking and dedicated candidate with a proven track record in financial and customer service roles. Excelled in balancing cash drawers with accuracy, enhancing customer trust through confidentiality, and leading teams to improve overall service efficiency. Skilled in money handling and fostering client relationships. Looking to utilize previous work experience and college education with a company where my attention to detail, analytical skills, and problem solving skills will be an asset in a new position.
Overview
6
6
years of professional experience
Work History
Bank Teller
Union Bank
01.2024 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly and accurately, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Cashier/Supervisor
Meijer
08.2021 - 12.2023
- Process POS transactions including checks, cash, credit purchases, and refunds.
- Manage the flow of checkout lanes according to store traffic.
- Maintained a high level of professionalism in all interactions, setting a positive example for the service team, deliver exemplary customer service to all guests during peak business hours.
- Supervise employees including cashiers, service desk team members, greeters, and utility workers.
- Resolve customer complaints using de-escalation techniques and effecting problem-solving.
Barista
Biggby Coffee
05.2018 - 07.2021
- Provided excelled customer service with a friendly attitude when greeting customers, taking orders, preparing drinks and food.
- Performed opening/closing procedures as a Team Lead.
- Training and quizzing Baristas on new marketing material.
- Promoted a welcoming atmosphere by greeting customers with a friendly attitude and promptly addressing their needs.
Education
Some College (No Degree) - Accounting/Human Resources
Davenport University
Grand Rapids, MISome College (No Degree) - Accounting/General Studies
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Portage Northern High School
Portage, MI05.2019
Skills
- 6 years Customer Service Experience
- Money Handling/Cash Drawer Maintenance
- Deposit, Withdrawal, Loan Processing Management
- Ledger Balance Experience
- Filling Experience
- Administrating Support
- Data Entry
- Strong, Effective Communication
Timeline
Bank Teller
Union Bank
01.2024 - Current
Cashier/Supervisor
Meijer
08.2021 - 12.2023
Barista
Biggby Coffee
05.2018 - 07.2021
Some College (No Degree) - Accounting/Human Resources
Davenport University
Some College (No Degree) - Accounting/General Studies
Kalamazoo Valley Community College
High School Diploma -
Portage Northern High School