Aleyla Kulczyski
Holland,MI
Summary
Dynamic leader with a proven track record at Meritage Hospitality, excelling in customer service and food safety. Skilled in multitasking and fostering team collaboration, I significantly reduced food waste and improved team performance. Certified in ServSafe, my approach ensures compliance and enhances operational efficiency, making me a reliable asset to any team.
Overview
5
5
years of professional experience
Work History
Kitchen Manager
Meritage Hospitality
03.2023 - 07.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Shift Manager
GPS Hospitality
09.2022 - 03.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Shift Manager
Meritage Hospitality
09.2020 - 07.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
Housekeeper
Resthaven Living Center
06.2019 - 08.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
Counseling Psychology
Southern New Hampshire University
Hooksett, NH07.2027
High School Diploma -
West Ottawa High School
Holland, MI05.2022
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Problem-Solving
- Team Collaboration and Leadership
- ServSafe Certification
- Reliable and Responsible
Quote
“Wanting to be someone else is a waste of the person you are.”
—Kurt Cobain
Timeline
Kitchen Manager
Meritage Hospitality
03.2023 - 07.2024
Shift Manager
GPS Hospitality
09.2022 - 03.2023
Shift Manager
Meritage Hospitality
09.2020 - 07.2022
Housekeeper
Resthaven Living Center
06.2019 - 08.2019
Counseling Psychology
Southern New Hampshire University
High School Diploma -
West Ottawa High School
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