Aleysha Hanna
Vinton,IA
Summary
Results-driven individual with hands-on experience in retail and account resolution. Proven ability to collaborate with teams and communicate effectively with customers. Aiming to leverage expertise in customer service and organization to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Retail Coworker/ Food Service Worker
Kwik Star
Vinton, Iowa
03.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Maintained cleanliness and organization of store areas and displays.
- Adhered to all safety and food regulations while working with kitchen equipment or hazardous materials.
Account Resolution Specialist
GreenState Credit Union
North Liberty, Iowa
05.2022 - 03.2023
- Communicated with members regarding account statuses and resolution processes.
- Negotiated payment plans with customers to satisfy delinquent accounts.
- Collaborated with other departments on escalated cases involving complex issues.
- Utilized various computer applications such as Microsoft Office and accounting software.
Barista
Starbucks Coffee
Washington &, Iowa
09.2019 - 05.2022
- Prepared and served high-quality coffee beverages to customers.
- Trained new baristas on drink preparation and customer service standards.
- Assisted customers with menu selections and product recommendations.
- Maintained cleanliness and organization of work area and equipment.
Education
High School Diploma -
Mariner
Everett05-2011
Skills
- Food and safety standards
- Cash handling
- Customer service
- Time management
- Team collaboration
- Verbal communication
- Attention to detail
- Positive energy
Timeline
Retail Coworker/ Food Service Worker
Kwik Star
03.2025 - Current
Account Resolution Specialist
GreenState Credit Union
05.2022 - 03.2023
Barista
Starbucks Coffee
09.2019 - 05.2022
High School Diploma -
Mariner