Ramona Panchott
Rochester,MN
Summary
Motivated Food Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level food server position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Worker
Charter House Mayo Clinic Retirement Living
08.2023 - Current
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Adjusted food preparation methods in accordance with customer requests.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Set up and broke down food service lines quickly to maintain service flow.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Greeted customers and answered inquiries regarding menu items and specials.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
Shop/Delivery Associate
Instacart
03.2020 - Current
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Increased repeat business by providing exceptional customer service during each interaction.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Followed safety procedures and regulations to protect packages and vehicles.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Bakery Production Worker
Walmart Super Center
03.2018 - 08.2023
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
- Collaborated with team members to meet daily production quotas, ensuring timely completion of orders.
- Maintained high levels of product quality by adhering to strict company recipes and baking standards.
- Trained new employees in proper baking techniques, safety protocols, and equipment usage, fostering a safe and productive work environment.
- Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
- Contributed to increased customer satisfaction by promptly addressing concerns and providing exceptional service.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
- Adhered to established safety guidelines for handling hot equipment and hazardous materials, minimizing workplace accidents.
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Expedited order processing times through meticulous organization of incoming requests and proactive coordination with team members responsible for fulfillment tasks.
- Optimized production workflows using Lean Manufacturing principles to minimize downtime while maintaining consistent product quality.
- Participated in regular team meetings to discuss process improvements, share ideas, address challenges collectively.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Completed inspections of bakery products, checking for quality and conformity.
- Cleared product from machines at end of run and shift.
- Inspected packed items in boxes to identify last-minute issues before loading onto trucks.
- Performed preventive maintenance on equipment by cleaning and clearing of debris and materials.
- Turned on equipment to run facility at beginning of shift.
- Shut down equipment at end of shift for line going down.
- Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
- Prepared equipment for safe and efficient operation and to achieve desired temperatures.
- Reviewed purchase orders, work orders and machine setting instructions to process each job with accurate data and standards.
Education
High School Diploma -
Wanamingo Elementary / High School
Wanamingo, MNNo Degree - Computer Science And Programming
IU of Utah
Utah05.2022
Skills
- Inventory Control
- Equipment Maintenance
- Food Storage
- Food Assembly
- Safe Food Handling
- Table Bussing
- Food Running
- Beverage Preparation
- Table Setting
- Food Safety Understanding
- Strong Work Ethic
- Food Station Setup
- Hospitality Service Expertise
- Food Safety Practices
- Professional Appearance
- Table Setting Knowledge
- Interpersonal Skills
- Cleanliness Standards
- Computer Literacy
- Time Management
- Problem Solving
- Positive Attitude
- Effective Communication
- Organizational Skills
- Food Handling
- Food Safety Standards
- Team Player
- Warm and Friendly
- Cleaning and Sanitizing
- Food and Beverage Service
- Reliable and Responsible
- Adaptable and Flexible
Accomplishments
- Achieved great results through effectively helping with all requirements to the best of my expertise of food serves, fresh foods that I have worked with.
Certification
I have a 5 Yr Award for Appreciation for my service working with Walmart. Along with a 5 Yr award Pin.
I have a Certificate of Achievement on ServSafe with Charter House.
Timeline
Food Service Worker
Charter House Mayo Clinic Retirement Living
08.2023 - Current
Shop/Delivery Associate
Instacart
03.2020 - Current
Bakery Production Worker
Walmart Super Center
03.2018 - 08.2023
High School Diploma -
Wanamingo Elementary / High School
No Degree - Computer Science And Programming
IU of Utah