Aleysha Mele
Brooklyn
Summary
An accomplished Communication Specialist with 19 years of delivering outstanding patient experience. I’m known for my energetic and optimistic demeanor. Detail-oriented team player with strong organizational skills. Proficient in thriving under pressure while ensuring seamless communication processes.
Overview
23
23
years of professional experience
Work History
Enterprise Communication Specialist
North Shore University Hospital
11.2005 - Current
- Resolved customer issues and complaints effectively and politely
- Supported administrative tasks for improved hospital operations, increased efficiency in daily processes
- Received high volume incoming calls and paged individuals and departments over PA system
- Managed all emergency medical codes and dispatched proper emergency response teams
- Replaced defective beepers and hardware using Iland and Spok
- Assisted patients and families with iPads for sign language interpretation devices
- Dispatch engineering staff to designated job sites and log work orders
- EDIB Workforce Subcommittee member
- Northwell BERG member.
Volunteering Activities
Northwell Health
03.2024 - Current
Volunteer for the chaplaincy department; panel discussion and events.
Cashier/Sales Assistant
R&S Strauss Discount Auto
01.2001 - 01.2004
- Greeted customers entering store and responded promptly to customer needs
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Managed inventory and made sure all merchandise was displayed neatly.
Education
Kingsborough Community College of The City University of New York
Skills
- Clear/concise communication
- Service under high call volume
- Organization and time management
- Code/Trauma skills
- Computer literacy
- Outcome focus
Accomplishments
2024 aspiring leadership diversity mentorship program candidate
EDIB Workforce subcommittee member
Northwell Health BERG member
Awards
Employee of the Month- July 2018
Timeline
Volunteering Activities
Northwell Health
03.2024 - Current
Enterprise Communication Specialist
North Shore University Hospital
11.2005 - Current
Cashier/Sales Assistant
R&S Strauss Discount Auto
01.2001 - 01.2004
Kingsborough Community College of The City University of New York