Hi, I’m
Alexis Faxon
Human Resources
Chicago,IL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly driven college graduate possessing diverse experience in sales, customer service relations, and administrative functions; complemented with a solid academic background in both business administration and sociology. Detailed-oriented team player with a demonstrated history of excellent observational, organizational and communication skills. Proficient in using educational knowledge and industry expertise to provide positive contributions and achieve cutting-edge results. Dependable candidate dedicated to developing new skills and expanding personal knowledge by gaining practical experiences. Currently familiar with common software applications and research methodologies.
Overview
10
years of professional experience
Work History
AC’s pubNorth Aurora, IL
Server/Waiter
12.2018 - Current
Job overview
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Michael KorsAurora, IL
Sales Associate
05.2016 - 12.2018
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Blue Sushi Sake GrillAurora, IL
Server
08.2017 - 08.2018
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Buffalo Wild Wings, IL
Server
11.2016 - 05.2018
Job overview
- Coordinated seating and organized reservations
- Greeted customers
- Answered all telephone calls
- Took customer to-go orders
- Cleaned and prepared tables
- Accommodated and managed private parties
- Server
Splash CountryNaperville, IL
Lifeguard
03.2014 - 08.2016
Job overview
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
PacSun
Sales Associate
11.2014 - 06.2015
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Eddie's pizza & pubNorth Aurora, IL
03.2013 - 09.2016
Job overview
- Served food, cleaned tables, sat people.
Education
Illinois State UniversityNormal, IL
Bachelor of Arts from Sociology
08.2023
University Overview
- Executive board member of the Alzheimer's Advancement and Awareness Association. Appointed board position: Director of Engagement
- Research Project: Advancements towards accessing better mental health services. Brief statement: A strong effort from policy makers needs to be made and carried out in order to supply adequate treatment and funds for mental health services. Yes, communities must advocate for mental health services, but ultimately there has to be funds provided to implicate any change.
Illinois State UniversityNormal, IL
Minor from Business Administration
08.2023
University Overview
- Professional Development: CEC (Career enhancement certification) in Human Resources
West Aurora High SchoolAurora, IL
High School Diploma
05.2016
University Overview
- 3.5 GPA
- Elected Captain of West Aurora's Varsity softball team (junior and senior year)
- Extracurricular Activities: Varsity swim
- Founding Member of West Aurora's Comedy club
Skills
- Sales (6 years)
- Interpersonal communications (5 years)
- Organizational Skills
- Time Management (5 years)
- Phone Inquiries
- Customer Service and Rapport (6 years)
- Critical Thinking (3 years)
- Open-minded and patience (5 years)
- Project Management
- Data Analysis
- Documentation review
- Needs Assessment
- Guest services
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Teamwork and Collaboration
Additional Information
Specialized knowledge in mental health field.
Previously conducted extensive research on the societal blockages pertaining to the mental health sector. My research primarily focused on the life experiences of persons with sever mental illness- ex. the history of mental health institutions in America, as well as the underinvestment in the mental health sector.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Waiter
AC’s pub
12.2018 - Current
Server
Blue Sushi Sake Grill
08.2017 - 08.2018
Server
Buffalo Wild Wings
11.2016 - 05.2018
Sales Associate
Michael Kors
05.2016 - 12.2018
Sales Associate
PacSun
11.2014 - 06.2015
Lifeguard
Splash Country
03.2014 - 08.2016
Eddie's pizza & pub
03.2013 - 09.2016
Illinois State University
Bachelor of Arts from Sociology
Illinois State University
Minor from Business Administration
West Aurora High School
High School Diploma
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