Alfeen C. Walker
Guilford,VT
Summary
Professional insurance processing expert with proven track record in ensuring accuracy and efficiency in policy administration. Known for strong analytical skills, attention to detail, and ability to manage multiple tasks under tight deadlines. Excellent team player who adapts well to changing needs and consistently delivers high-quality results. Proficient in claims processing, data entry, and policy updates, with strong focus on compliance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/General Insurance Processor
Assurant
Miami, FL
01.2023 - Current
- Entering new client accounts into the database
- Updating accounts from client's website submissions
- Responsible for attaching electronic interface data to an account
- Completing escalation request from other departments.
- Processed insurance claims with high attention to detail, ensuring compliance with company policies.
Data Entry /Insurance Customer Service Representative
American Lease Insurance Company
Sunderland, Massachusetts
06.2019 - 12.2022
- Entering customer and account data from source documents within time limits.
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Macy’s Credit and Customer Service
Clearwater, FL
06.2018 - 02.2019
- Answer customer's request or inquiries concerning services, products, billing, and report problem areas.
- Responsible for improving customers retention through programs and service provided to customers.
- Utilizes mechanized systems to initiate and complete service order request.
Community Support Specialist
Uber Systems Incorporated
Taguig City, Philippines
08.2016 - 08.2017
- Walk driver / partners through the on-boarding process and all the tools they need to be successful on Uber platform.
- Help troubleshoot any existing issues they are experiencing through Uber application.
- Stay on top of new Uber policies, procedure, and programs that affect drivers / partners.
Customer Service Specialist for AIRBNB
Tele-Direct Philippines
Pasig City, Philippines
02.2016 - 07.2016
- Assist guest by following AIRBNB process and system policies.
- Follow up with guest to resolve problems relating to products, technical support, and billing issues.
- Work closely with various departments to foster collaboration within the company and its system.
Education
Bachelor of Science - Marketing
University of Makati
City, Philippines03.2004
High School - undefined
Fort Bonifacio High School
Makati City, Philippines03.2000
Skills
- Policy review
- Underwriting
- Insurance terminology
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizing and prioritizing work
- Multitasking Abilities
- Customer service
Timeline
Customer Service Representative/General Insurance Processor
Assurant
01.2023 - Current
Data Entry /Insurance Customer Service Representative
American Lease Insurance Company
06.2019 - 12.2022
Customer Service Representative
Macy’s Credit and Customer Service
06.2018 - 02.2019
Community Support Specialist
Uber Systems Incorporated
08.2016 - 08.2017
Customer Service Specialist for AIRBNB
Tele-Direct Philippines
02.2016 - 07.2016
High School - undefined
Fort Bonifacio High School
Bachelor of Science - Marketing
University of Makati