Alfonso Alas
San Antonio,TX
Summary
Highly motivated and performance-driven professional with nearly 10 years of management
experience in dynamic environments, including sports and entertainment. Proven track record in
customer service, technical operations, and event coordination. Exceptional ability to learn and
master new systems and software quickly, ensuring seamless event experiences due to my
background in sport production rooms.
Overview
19
19
years of professional experience
Work History
Load Coordinator
ADT North Texas LLC
Fort Worth, TX
10.2018 - Current
- Serve as the primary point of contact for drivers and dispatchers, ensuring smooth
operations and successful relationships. - Analyze client orders and plan logistics to meet client needs and expectations.
- Audit and approve weekly invoices for accurate billing.
- Cultivate carrier relations and track financials for optimum performance.
- Navigate StrategyLive, DAT, and Truckstop systems efficiently.
- Organize and maintain load agreements for all drivers and companies.
Contractor
The Dallas Cowboys Football Club
Frisco, TX
07.2018 - 12.2021
- Assisted in the production of sports-related programming for broadcast on television and
radio using Chyron - Click Effect – Crossfire & Blaze. - Edited audio and video footage to create highlight reels for broadcasts on the EVS replay
system. - Participated in pre-production meetings to discuss graphic needs.
- Operated cameras, audio equipment, and other broadcasting technology during live
events. - Organized digital assets for use in broadcasts using Crossfire based on the event day
script. - Verify file formats for ingest into ClickEffect systems.
Senior Manager
Santikos Theatres
San Antonio, TX
08.2013 - 07.2018
- Managed the digital signage on TVs around the theater using Vista Cloud.
- Directed day-to-day operations, implementing strategies to achieve business goals.
- Conducted performance reviews, providing coaching and feedback.
- Managed company operations, including profit and loss, scheduling, training, and
inventory control. - Implemented policies and standard operating procedures, managing quality and customer
service. - Collaborated with staff to maximize customer satisfaction and streamline procedures.
Customer Sales and Service Expert
Harland Clarke Corporation
San Antonio, TX
06.2010 - 08.2013
- Handled customer inquiries and resolved problems to maximize efficiency.
- Delivered fast, friendly, and knowledgeable service for routine questions and complaints.
- Managed customer expectations by clarifying needs and recommending products and
services. - Met or exceeded call speed, accuracy, and volume benchmarks consistently.
Manager
Santikos Theatres
San Antonio, TX
06.2006 - 06.2010
- Processed admission payments and provided tickets.
- Checked assigned sections for cleanliness and assisted in keeping the venue clean.
- Provided excellent customer service.
Education
High School Diploma -
The University of Texas At San Antonio
01.2010
Skills
- Rapid Learning and Adaptation to New Systems
- Chyron - Click Effect – Crossfire & Blaze
- EVS
- StrategyLive, DAT, Truckstop Systems
- GDC, Barco, Aloha, Paycom, WhenToWork and many other softwares
- Event Coordination and Support
- System Troubleshooting and Maintenance
- Customer Service and Communication
- Technical Operations and Hardware Deployment
Languages
English:
Professional
Spanish:
Professional
Languages
Spanish
Full Professional
Timeline
Load Coordinator
ADT North Texas LLC
10.2018 - Current
Contractor
The Dallas Cowboys Football Club
07.2018 - 12.2021
Senior Manager
Santikos Theatres
08.2013 - 07.2018
Customer Sales and Service Expert
Harland Clarke Corporation
06.2010 - 08.2013
Manager
Santikos Theatres
06.2006 - 06.2010
High School Diploma -
The University of Texas At San Antonio
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