Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dulce Guevara

Richmond,Virginia

Summary

Experienced customer service professional bringing 5 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Transportation regulations and standards. Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Load Coordinator

Cox Transportation
04.2018 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Customer Service Representative

LaserShip
04.2016 - 08.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

High School Diploma -

Douglas S. Freeman High School
Richmond, VA
06.2015

Skills

  • Contract Negotiation
  • Reports Generation
  • Transportation Management
  • Shipping Documentation
  • Shipment Tracking
  • Problem-Solving
  • Computer-Based Inventory System
  • Driver Scheduling
  • Decision-Making
  • Customer Service
  • Performance Management
  • International Shipments
  • Load Planning Support
  • Deadline and Scheduling Management
  • Motivational Leadership
  • Client Relations
  • Analytical Thinking
  • Punctual and Dependable

Languages

Spanish
Native or Bilingual

Timeline

Load Coordinator

Cox Transportation
04.2018 - Current

Customer Service Representative

LaserShip
04.2016 - 08.2017

High School Diploma -

Douglas S. Freeman High School
Dulce Guevara