Alfonso Espinoza
Azusa,CA
Summary
In nearly 13 years at Forest Lawn, I've dedicated the majority of my career to leadership roles, fostering a deep understanding of funeral services and crematory operations. My motivation and commitment drive me to seek the role of Crematory Manager-a position I see as vital and monumental. I am eager to bring my extensive management experience to enhance and elevate the crematory operations, ensuring the utmost professionalism and compassion in every service provided.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Funeral Service Supervisor
Forest Lawn Memorial Park
Covina, CA
07.2014 - Current
- Trained employees on best practices and protocols.
- Recruited, interviewed and selected employees to fill vacant roles.
- Monitored daily performance of team members to ensure compliance with company standards.
- Reviewed financial statements regularly to ensure proper allocation of resources across the organization.
- Supervised team of 14 employees and delegated duties and responsibilities to each member.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Guided employees in handling difficult or complex problems.
- Cultivates and maintains strong relationships with surrounding agencies, including law enforcement and local city organizations, fostering a collaborative and supportive network within the community.
Crematory Supervisor
Forest Lawn Memorial Park
Covina, CA
06.2014 - Current
- Managed crematory service and maintenance records and archived logs and daily temperature charts.
- Promoted safe work environment, practiced universal precautions and adopted general principles of safe conduct.
- Monitored and maintained the temperature of the cremation chamber to ensure proper operation.
- Transported urns containing ashes to designated locations upon completion of a cremation.
- Maintained accurate records of inventory and supplies used in the crematorium.
- Performed minor repairs on machines as needed.
- Communicated tactfully, compassionately and professionally with families and coworkers.
- Implements and maintains rigorous identification procedures to guarantee accuracy throughout the cremation process.
- Diligently oversees protocols and documentation to ensure precision in each step, upholding the highest ethical standards of professionalism and genuine care.
Education
High School Diploma -
Azusa Adult School
Glendora, CASkills
- Employee Motivation
- Training and Mentoring
- Equipment Troubleshooting
- Attention to Detail
- Active Listening
- Cultural Sensitivity
- Large Group Presentations
- Expense Control
- Event Planning
- Presentation Skills
- Employee Retention
- Leadership Development
Certification
- Crematory Manager License
Timeline
Funeral Service Supervisor
Forest Lawn Memorial Park
07.2014 - Current
Crematory Supervisor
Forest Lawn Memorial Park
06.2014 - Current
High School Diploma -
Azusa Adult School