Alfonso Giannella
Winnetka,CA
Summary
Dynamic professional with a proven track record of delivering exceptional customer service and achieving high customer ratings during tenure at Uber. Skilled in conflict resolution and tech-savvy, adept at leveraging interpersonal skills and retail industry knowledge from Good Guys Consumer Electronics to enhance customer satisfaction and drive sales. Demonstrates reliability and flexibility, ensuring top-notch experiences.
Overview
25
25
years of professional experience
Work History
Driver
Uber
06.2009 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Managed over 50 customer calls per day
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Coordinated efficient routes to avoid delays and optimize schedules.
Retail Sales Associate
Good Guys Consumer Electronics
03.1999 - 11.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales in my department by 15%
- Helped customers complete purchases of TV, VCRs, Camcorders, personal electronics
Education
Associate of Arts -
Los Angeles Pierce College
Woodland Hills, CA03.1998
Skills
- Interpersonal skills
- Conflict resolution
- Empathy
- Attention to detail
- Critical thinking
- Problem solver
- Friendly positive attitude
- Reliable
- Flexible
- Punctual
- Decision making
- Accountability
- Retail industry knowledge
- Ability to process numerical information
- Payment processing
- Tech-savvy
Languages
Spanish
Professional Working
Timeline
Driver
Uber
06.2009 - Current
Retail Sales Associate
Good Guys Consumer Electronics
03.1999 - 11.2008
Associate of Arts -
Los Angeles Pierce College