Alfonso Perez
Providence ,RI
Summary
Proactive Mental Health Worker and Retail Store Manager with extensive experience in crisis intervention, de-escalation techniques, and therapeutic communication. Proven ability to monitor patient progress, enforce policies, manage inventory, and train staff. Bringing strong skills in patient support, conflict resolution, and inventory control to advance career in a dynamic environment.
Overview
18
18
years of professional experience
Work History
Mental Health Worker/ CNA
Care New England
01.2007 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Contributed to the development of a safe and therapeutic milieu by enforcing policies and procedures in accordance with regulatory guidelines.
Retail Store Manager
Snipes Enterprises
11.2023 - 08.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Communication Studies
University of Rhode Island
Kingston, RI12.2006
Skills
- Patient support
- ADL Assistance
- Conflict de-escalation
- Spanish speaking
- Attention to Detail
- CPR/AED
- Building rapport
- Active gym member
basketball volunteer coach
coached boys basketball from 5th to 8th
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Retail Store Manager
Snipes Enterprises
11.2023 - 08.2024
Mental Health Worker/ CNA
Care New England
01.2007 - Current
Bachelor of Arts - Communication Studies
University of Rhode Island
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